HKSTP 香港科技園招聘
About Hong Kong Science & Technology Parks Corporation
With a 20-year history of transforming lives through innovation, technology and entrepreneurship, Hong Kong Science & Technology Parks Corporation (“HKSTP”) has been propelling success for the most creative minds and innovators around the globe, accelerating ambitions and delivering positive impact from Hong Kong to the Greater Bay Area, and to the world.
HKSTP is constantly expanding the ecosystem and providing value-added services with wide range of dedicated facilities, state-of-the-art equipment and support services – which cover over 1,100 technology companies, near 18,000 working population, and over HK$10 billion R&D spending within our premises.
Igniting Hong Kong’s strong enterprising spirit, here is where the Future is Created, Talent Flourishes, and Innovations are Found.
Senior Officer, Client Support
The Position:
Facilitate and support users in performing research and development (R&D) activities within the lab environment
Identify and implement workflow improvement processes to enhance laboratory efficiency and effectiveness
Contribute to the development and implementation of new IT platforms, such as laboratory information management systems (LIMS) and service booking systems
Ensure compliance with ISO standards and monitor quality management systems to maintain ISO certification
Prepare and update Standard Operating Procedures (SOPs) and deliver briefings to internal teams regarding system improvements and policy enhancements
Address customer inquiries and feedback promptly and professionally to ensure high levels of customer satisfaction
Provide accurate and detailed information about products, services, and projects related to biomedical research
Assist clients with troubleshooting and resolving issues related to laboratory services and products
Engage in cross-functional collaboration to deliver excellence in customer service
Handle procurement documents, quotations, work orders, and subsequent billing for the operations team
Maintain and update customer databases and service-related systems to ensure the highest quality of customer service
Provide comprehensive administrative support to the team, ensuring smooth daily operations
Consolidate and analyze raw data to prepare statistical reports for management review
Handle ad hoc duties as assigned
The Candidate:
A bachelor’s degree in Life and Health Sciences, Business, Communications or other related science disciplines
3 years of work experience, preferably in customer engagement within a life and health sciences laboratory setting
Higher education or professional qualifications with less experience will also be considered
Knowledge of laboratory procedures and biomedical terminology
Experience in quality management systems, ISO compliance, and process documentation
A strong passion for advancing life and health technologies
Customer-oriented and detail-minded with excellent interpersonal and communication skills
Strong problem-solving skills to effectively address customer needs
Proficiency in data analysis and reporting to support informed decision-making
Familiarity with laboratory management systems or other related IT platforms is a plus
Ability to work collaboratively within a cross-functional team environment to achieve shared goals
Excellent organizational abilities with keen attention to detail to manage multiple tasks effectively
A good command of both spoken and written English and Chinese (including Putonghua)
What We offer:
Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
5-day work week, attractive annual leave and additional special leave
Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
Professional training and career advancement opportunities
Accessible to various bus service with network across different locations in HK
Manager, Digital Performance and Content Marketing
The Position:
Lead and formulate multiple levels of campaigns including Brand, Mega Events and always-on social content, by collaborating with cross-functional teams, HKSTP park companies, media partners and external agencies
Develop and execute multi-platform digital content and media plan to engage global and local audiences through social activation ideas and innovation stories
Work with the Digital and Data Analysis team to analyze campaigns’ and channels’ performance, integrate best practices and A/B testing to improve engagement and conversions
Serve as a copy editor for digital asset like web, social media and eDM
Perform any special project assignment as required
The Candidate:
Bachelor Degree in Marketing, Journalism, Communications, Languages or equivalent;
Minimum 8 years of experience in marketing preferably with a proven track record in digital marketing and content creation
Higher education or professional qualifications with less experience will also be considered
A creative storyteller that creates engaging and persuasive content
An effective communicator with strong project management skills and high proficiency in written English and Chinese
Experience in performance-driven marketing, with the ability to optimize campaigns based on analytics
Self-motivated, dynamic, independent, multi-tasking and willing to work in a fast-paced environment
Eager to learn and stay up-to-date with the latest digital marketing best practices
What We offer:
Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
5-day work week, attractive annual leave and additional special leave
Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
Professional training and career advancement opportunities
Accessible to various bus service with network across different locations in HK
