Johnson & Johnson (Hong Kong) Ltd 香港招聘

Field Service Engineer [MedTech]-2406224508W

Job Responsibilities will include but are not limited to:

• Perform service, preventative maintenance, modifications and installations on J&J medical device products at customer sites with minimal supervision

• Provide on-site customer repairs; responsible for delivering both timely and effective repairs

• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction

• Work closely and collaboratively with fellow field team members, including Sales, Marketing, and Training to ensure customer success

• Perform necessary administrative duties accurately

• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.

• Follows safety practices as defined by the Company and/or the customer's site safety code

• Maintain annual training compliance to meet company, industry, and customer site requirements

• Job will generally be performed on customer site, typically at a Hospital or Medical Institution.

• Customer site may have exposure to hazardous materials, waste, airborne particles and allergens. 

• Sometimes employees are furnished and required to wear safety gear, protective equipment, gloves that the job requires. 

• Must be able to have manual dexterity to operate equipment and tools required on the job

• Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions

Required:

• Bachelor’s Degree in an Engineering field

• 4 years’ experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment

• In lieu of a Bachelor’s Degree, 5 years’ experience & a 2-year technical school degree in an Engineering field.

• Strong electronics and computer background needed

• Strong proficiency in instrument systems technology to include mechanics, electrical, chemistry, and software technology

• Proficient in the use of tools and service test equipment

• Able to work both individually and in an established team setting

• Self-starter with strong customer service skills as well as excellent interpersonal skills

• Demonstrate excellent judgment in customer relations and in handling company resources

• Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication

• Willing to work different shifts as business needs dictate

• Travel may be required to support and provide service to other geographic regions

• Willingness to participate in an on-call rotation after training and certification is completed.

• Requires the ability to work within a flexible work/travel schedule

• Requires the ability to travel to customer sites on short notice and frequently requires the ability to work necessary hours to meet customer needs

• Must be able to occasionally lift and/or move up to 50lbs

• Occasional evening and weekend work may be required as job duties demand

Preferred:

• Advanced Degree

• Able to speak Cantonese, English and Mandarin

• Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820

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Associate Key Account Manager (Hematology) [Innovative Medicine]

Essential duties and responsibilities:

• Develop long-term strategic plan to achieve sales objectives and other qualitative objectives

• Manage the call plan for both existing and new customers and manage the assigned territories

• Make regular visits to identify customers’ needs and provide treatment solution to HCP

• Analyze ordering pattern & product sales and prepare all the related reports and presentation as required

• Provide customer services to our HCP

• Collaborates with other departments to achieve company objectives

• Provide accurate sales forecast

• Mentor junior sales representative or new comers

• Demonstrate as a role model in sales function

• Relay market insight to management.

• Comply with Integrity and compliance standards

Job Requirements:

• Science background is preferred but not a must

• Bachelor Degree or above

• Minimum 4-year solid experience in selling & customer management in the healthcare industry for KAE

• Demonstrate effective communication skills

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Key Account Manager (Neuroscience) [Innovative Medicine]

Essential duties and responsibilities:

• Develop long-term strategic plan to achieve sales objectives and other qualitative objectives

• Manage the call plan for both existing and new customers and manage the assigned territories

• Make regular visits to identify customers’ needs and provide treatment solution to HCP

• Analyze ordering pattern & product sales and prepare all the related reports and presentation as required.

• Provide customer services to our HCP

• Collaborates with other departments to achieve company objectives

• Provide accurate sales forecast

• Mentor junior sales representative or new comers

• Demonstrate as a role model in sales function

• Relay market insight to management.

• Comply with Integrity and compliance standards

Essential knowledge and skills:

• Science background is preferred but not a must

• Bachelor Degree or above

• Minimum 4 year solid experience in selling & customer management in the healthcare industry for KAE

• Demonstrate effective communication skills

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Field Service Engineer [MedTech]

Job Responsibilities will include but are not limited to:

• Perform service, preventative maintenance, modifications and installations on J&J medical device products at customer sites with minimal supervision

• Provide on-site customer repairs; responsible for delivering both timely and effective repairs

• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction

• Work closely and collaboratively with fellow field team members, including Sales, Marketing, and Training to ensure customer success

• Perform necessary administrative duties accurately

• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.

• Follows safety practices as defined by the Company and/or the customer's site safety code

• Maintain annual training compliance to meet company, industry, and customer site requirements

• Job will generally be performed on customer site, typically at a Hospital or Medical Institution.

• Customer site may have exposure to hazardous materials, waste, airborne particles and allergens.

• Sometimes employees are furnished and required to wear safety gear, protective equipment, gloves that the job requires.

• Must be able to have manual dexterity to operate equipment and tools required on the job

• Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions

Required:

• Bachelor’s Degree in an Engineering field

• 4 years’ experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment

• In lieu of a Bachelor’s Degree, 5 years’ experience & a 2-year technical school degree in an Engineering field.

• Strong electronics and computer background needed

• Strong proficiency in instrument systems technology to include mechanics, electrical, chemistry, and software technology

• Proficient in the use of tools and service test equipment

• Able to work both individually and in an established team setting

• Self-starter with strong customer service skills as well as excellent interpersonal skills

• Demonstrate excellent judgment in customer relations and in handling company resources

• Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication

• Willing to work different shifts as business needs dictate

• Travel may be required to support and provide service to other geographic regions

• Willingness to participate in an on-call rotation after training and certification is completed.

• Requires the ability to work within a flexible work/travel schedule

• Requires the ability to travel to customer sites on short notice and frequently requires the ability to work necessary hours to meet customer needs

• Must be able to occasionally lift and/or move up to 50lbs

• Occasional evening and weekend work may be required as job duties demand

Preferred:

• Advanced Degree

• Able to speak Cantonese, English and Mandarin

• Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820

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Associate Account Manager (Trauma) [MedTech]

Key Responsibilities:

• Promote products to healthcare professionals to achieve or exceed sales targets.

• Provide in-service technical support to healthcare professionals in operating room settings.

• Develop and implement strategic plans to meet sales and qualitative objectives.

• Manage and support sales operations within assigned accounts.

• Assist in marketing activities, campaigns, and medical education programs.

Requirements:

• Bachelor’s degree or higher.

• Minimum of 1 year of relevant experience in the medical device industry; new graduates are welcome to apply.

• Strong teamwork skills.

• Excellent communication abilities.

• Proficiency in English.

• Preferred background in Science, Nursing, or a medical-related field.

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