Octopus Holdings Limited 八達通招聘

Temporary Sales Support Assistant (1 year assignment period)

Job Responsibilities

• Support new merchant acquisition and promote Octopus services to potential merchants 

• Take up merchant account management role and related administrative tasks:-

  • Merchant Onboarding: Assist in converting sales leads and handle merchant applications

  • Account Setup: Assist in account set up, including document collection, merchant due diligence, agreement drafting, etc 

  • Daily Operations: Handle merchant enquiries, conduct on-site / phone trainings, manage account changes, issue quotations, process purchase orders, etc

  • Other Administrative Tasks: Responsible for document management, recording client history, billing and payment, etc.

• Facilitate the implementation of projects and administrative tasks assigned from time-to-time

• Follow Risk and Compliance policies and guidelines when carrying out duties from time-to-time

Requirements

• Form 5 graduates or DSE graduates with 5 subjects passed, including English, Chinese, and Mathematics

• Fresh graduates are also welcome

• Good language skills and proficient in MS Applications

• Responsible, committed, willing to learn, and a good team player

• Multi-tasking, self-motivated with good time management skills

---

Assistant Project Manager

Job Responsibilities:

• Perform requirement analysis, process and system design, development, implementation, testing, launch and post-launch IT operations of clearing and settlement and respective central back office solutions

• Transform clients’ business needs into high quality business and/or system processes and specifications

• Prepare quality technical specifications including models, functional specifications, requirement specifications, User Interface (UI)/ report specifications, architecture documents, end-to-end use cases or data specification, etc.

• Liaise with relevant parties on user requirements, UAT testing, implementation and deployment

• Coach small team to perform design, development, software testing and overseas clients’ IT operations per service levels 

Requirements:

• Degree holder in Computer Science, Information Systems or IT related discipline

• Minimum 5 years of experience in Java web application development

• Hands-on experience in Marketing Platform implementation on cloud (AWS / Azure)

• Solid development experience in Spring, Springboot, REST WS, JPA

• Practical experience in working with the following SQL Server, Oracle, Postgresql, MySQL, Kafka, Kubernetes, PowerBI

• Experience in Adobe Campaign/ Adobe Target/ Adobe Analytics integration / Artificial intelligence programming (e.g. Python or R) would be an advantage

• Capable of working independently and providing suggestions on system design

• Proficient in written and spoken English and Chinese with strong communication skills

• Candidates with less experience will be considered for Senior System Engineer position

---

General Manager, Operations Department

Job Responsibilities:

Organizational Performance

• Oversee the people and the work of the two sections of Operations Department, namely Card Centre and Operation Services.

• Manage the life cycle of Octopus cards, especially plastic cards, including placing cards order from cards manufacturers, stock management, initialization, delivery to sales channels such as MTR, AAVS applications and processing, refund management, recycling, malfunction handling, lost handling and replacement programme.

• Manage the productivity and resources level of the two sections, and ensure that the capacity will meet the anticipated volume through review of long-term headcounts and temp staff hiring.

• Assist the Department Head in managing the budget and forecast in order to deploy the departmental resources to meet the overall budget objectives of OCL, and propose changes to various cards fees to match the latest supporting costs.

• Deputise for the Department Head in his absence.

• Ensure all KPIs owned by the two sections are met.

Customer Services

• Engage relevant stakeholders (internal and external) to understand their needs, to identify customer pain points, and adopt to the relevant changes in market, technology and regulatory regime.

• Attend service review meetings with partners, such as Transport Department, Sony and MTR, to identify issues and improvement opportunities.

• Regularly review the SLA and raise the standards, such as shortening the service turnaround time, to enhance the customer service.

Risk Management and Compliance Support

• Ensure the effective protection of customer data through close monitoring of vendor performance and customer feedbacks.

• Review and identify KRI and performance issues related to cards reliability, add value machines, and incomplete transactions.

• Timely escalate any major issues noted, such as frauds, serious abuse of services, and data leakage.

Supplier and Vendor Management 

• Ensure that the vendors (e.g. supplying cards, kiosks and counter services) are cost effective and meeting the specific standards and service levels. 

• Ensure the management of vendors has met relevant internal and external guidelines

Job Requirements:

• Degree or Master Degree in operations management, IT, and business administration, MBA qualification in a renowned institution is preferred   

• Over 15 years of relevant experience with at least 5 years at management level 

• Extensive experience in operations management with retail banking, credit card centre or payment service providers

• Well versed in HKMA and relevant compliance requirements

• Track record of improving performance indicators such as customer satisfaction, service turnaround time, and processing costs

• Experienced in leading system automation & workflow studies projects

• Solid vendor management experience

• Excellent communication skills, including concise and fluent written and spoken English and Chinese

分享

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

---

🔻MORE JOBS 更多最新招聘