Octopus Holdings Limited 八達通招聘

Assistant Manager, Consumer Products, 1 year assignment

Assistant Manager (Consumer Products)

• Acquire and provide account servicing to corporate customers of Octopus cards and ornaments; establish and maintain excellent relationship with existing/potential corporate customers

• Take up corporate customer management role and related administrative tasks:

  • Handle customer enquiries and convert sales leads

  • Manage Corporate Octopus orders independently, including quotation preparation, agreement drafting, production management with suppliers and sales report preparation etc.

  • Other administrative duties, including document management and purchase order creation in ERP system, etc.

• Other ad hoc duties as assigned

Requirements 

• University graduate with at least 5 years’ relevant working experience 

• Good communication skills and proficient in MS Applications

• Multi-tasking, self-motivated with good time management skills

• Proficiency in spoken and written English and Chinese. Proficiency in Putonghua is an advantage

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Assistance Manager, Professional Services (1 Year Contract)

Job Responsibilities:

• Proactively collect requirements from Service Providers and System Integrators, and analyze market trends in merchant solutions to provide suggestions for product enhancements to the TEC teams.

• Provide post-sale support to business units, ensuring solutions meet business needs and requirements.

• Oversee system integration and type approval tests with partners, ensuring end-to-end completion within agreed timelines.

• Resolve issues encountered by system integrators during integration by coordinating with technical teams.

• Develop detection mechanisms and conduct systematic data analysis to identify and address reader operational issues, system integration issues, or merchant frontline issues early. Escalate issues to management as per departmental guidelines.

• Prepare training documents for Service Providers, including Operating Rules and training materials.

• Liaise with merchants and partners to resolve cardholder transaction disputes.

• Handle and resolve merchant complaints within defined service levels.

• Ensure merchant reader configurations and operating files are up-to-date.

• Prepare regular work progress reports.

• Provide on-call support to internal partners and external merchants during non-office hours.

Requirements:

• Bachelor degree holders in Information, Computer Engineering or related disciplines

• Minimum 7 years work experience in Information Technology/Merchant Service Support; in which at least 2 years in supervisory level

• Solid experience in merchant services, account support service, project management and quality assurance process

• Good communication, people management and project management skills

• Good knowledge in payment system for transportation, retail and self-service industries 

• Self-motivated, eager to learn and committed to self-development

• Proficient in spoken and written English and Chinese

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Manager, Professional Services (1 Year Contract)

Job Responsibilities:

• Proactively collect requirements from Service Providers and System Integrators, and analyze market trends in merchant solutions to provide suggestions for product enhancements to the TEC teams.

• Provide post-sale support to business units, ensuring solutions meet business needs and requirements.

• Oversee system integration and type approval tests with partners, ensuring end-to-end completion within agreed timelines.

• Resolve issues encountered by system integrators during integration by coordinating with technical teams.

• Supervise and manage a sub-team to deliver quality services to merchants and partners

• Coordinate with internal teams to deliver new product and service to merchants and partners 

• Develop detection mechanisms and conduct systematic data analysis to identify and address reader operational issues, system integration issues, or merchant frontline issues early. Escalate issues to management as per departmental guidelines.

• Prepare training documents for Service Providers, including Operating Rules and training materials.

• Liaise with merchants and partners to resolve cardholder transaction disputes.

• Handle and resolve merchant complaints within defined service levels.

• Ensure merchant reader configurations and operating files are up-to-date.

• Prepare regular work progress reports.

• Provide on-call support to internal partners and external merchants during non-office hours.

• Organize processes and quality management under ISO 9001/27001

Requirements:

• Bachelor degree holders in Information, Computer Engineering or related disciplines. Master Degree is a plus.

• Minimum 8-10 years work experience in Information Technology/Merchant Service Support; in which at least 5 years in supervisory level

• Solid experience in merchant services, account support service, project management and quality assurance process

• Track record in successful partner relationship management and vendor management; relevant retail operation experience is an advantage

• Good communication, people management and project management skills

• Good knowledge in payment system for transportation, retail and self-service industries 

• Self-motivated, eager to learn and committed to self-development

• Proficient in spoken and written English and Chinese

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Temporary Operations Assistant, Operation Services ( 1 year assignment period)

Job Responsibilities: 

• Perform data input and verification

• Process various types of customer requests relating to Octopus services

• Prepare reports for daily reconciliation

• Provide general clerical and administrative support

• Carry out works according to predefined operating procedures and service standards

• Work at locations other than office premises in headquarter for project support when required

Requirements:

• HKCEE/HKDSE with 5 subjects passed (Grade E/Level 2) including English, Chinese and Mathematics

• Minimum 1 year clerical working experience

• Familiar with Microsoft Word and Excel

• Accurate and fast English and Chinese typing speed not less than 35 wpm

• Good interpersonal skills and customer service awareness

• Good command of spoken and written English and Chinese

• Experience of working at financial institutions would be an advantage

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System Engineer, Information Security

Job Responsibilities:

• Perform daily security operations tasks, including reviewing security events and logs and investigating phishing emails and websites

• Diagnosing and responding to security incidents

• Conducting secure code reviews

• Support the implementation of security initiatives to ensure the compliance with corporate information security policies and compliance standards

• Keep abreast of the latest technologies such as cloud computing and mobile devices, and the corresponding security challenges as well as controls

Requirements:

• Degree holder in Information Security, IT, Computer Science or other related disciplines

• Minimum 1 years of work experience in IT security or equivalent

• Hands-on experience in Security Operation Centre (SOC) or equivalent to security event monitoring and investigation is a plus

• Knowledge in deploying and supporting IT security infrastructures, such as firewall, IDS/IPS, web proxy security, email security, endpoint protection, vulnerability scanning, penetration test, SIEM, identity management, privileged access management and data encryption technologies

• Knowledgeable in TCP/IP, Linux/UNIX System Administration, and Windows System Administration

• Knowledge of Database Administration, Network Security, Mobile Technology, Cloud Security, Application Security, Active Directory Security and Virtualization Technology is preferred

• Knowledge of Core Java / C / C++ / Python is preferred

• Familiar with information security standards such as ISO27001 and HKMA C-RAF is a plus

• Good problem solving and trouble shooting skills

• Effective communication and interpersonal skills

• Able to work under pressure, self-motivated and good team player

• Passionate about technology and cyber security

• Holder of security certificates such as GIAC, CEH, OSCP, CISSP, CISA is preferred

• Fresh graduates are also encouraged to apply

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