Apple 香港招聘

HK-Manager

Key Qualifications:

• Proven ability to drive amazing customer experiences — and results — through team development.

• Experience with diplomatically managing multiple commitments to customers, staff and operations.

• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.

• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Demonstrate Apple’s values of inclusion and diversity in daily activities.

• Role model inclusive leadership behaviours and build, develop and retain diverse teams.

• Take action to ensure a safe, respectful and inclusive environment for all team members.

Description

As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements.

Additional Requirements:

• You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.

• Cross-industry experience is welcome.

• You have a passion for learning about Apple technology and products.

• Multilingual ability is a plus.

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Business Pro

Key Qualifications:

• Minimum 3 to 5 years of proven track record of success and high performance in technology and/or business-solutions sales or equivalent.

• Advanced and demonstrated Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges and industries.

• Excellent listening, negotiation, interpersonal and customer experience skills.

Description

• You lead customer engagement, deepen relationships, drive sales and awareness of Apple’s value proposition for business, and build loyalty with a focus on high-potential business customers. 


• You plan and forecast business performance through account management, pipeline building and opportunity management, using CRM and other tools.

• You are passionate and confident and engage business customers by showcasing our technology and helping them discover how Apple and third-party solutions and services can transform the way they work. 


• You develop effective account plans to start and expand adoption of Apple solutions across our ecosystem platform and deeper in the customer’s organisation.

• You lead and support briefings and leverage workshops to support customer engagement. 


• You effectively use CRMs to build and maintain accurate customer account information, manage relationships, opportunities and tasks, and develop customer insights based on best practices.

• You mentor and act as a subject matter expert among peers on business customer needs and solutions. 


• You seek, analyse, interpret and share feedback from Business NPS to continually improve the customer experience.

• You partner with the Business Development Manager and account team to seamlessly transition accounts in line with account engagement strategy and ensure a smooth customer experience. 


• You maintain process mastery of all Retail Business programmes and offerings to ensure compliance with policies and procedures.

Additional Requirements:

• You have outstanding communication skills, both written and verbal, in person and on the phone.

• You have the ability to work effectively with business owners and executives across all levels of an organisation.

• You have excellent organisational and process management skills, ability to set priorities and 
responsiveness to customer requests.

• You have the ability to adapt in a dynamic, ever-changing retail environment.

HK-Creative

Key Qualifications:

• "Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing

• Ability to teach small groups and coach multiple customers simultaneously

• Tenacity to work with users until they truly become independent and able to create on their own"

Description

As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained and get going. But you’re also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user’s individual skill level, you maximise his or her understanding and your own time. You recognise that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you’re still comfortable interacting with store customers between those sessions. You’re proud to enrich the lives of others — whether customers or team members — through teaching, in the way only a Creative can.

Additional Requirements:

• You’re comfortable selling as well as teaching, helping your team members out as needed.

• You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule.

• You can be adept at recommending other in-store support options, such as business services and the Genius Bar.

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Genius

Key Qualifications:

• Strong people skills and a knack for problem solving.

• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

• Ability to adhere to a schedule of customer appointments.

Description

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements:

• •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.

• •You have excellent time management skills and can make decisions quickly.

• •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Business Expert

Key Qualifications:

• Knowledge of how businesses use technology and what Apple solutions can offer them.

• Comfort using the phone to interact with customers and to position business solutions.

• Ability to facilitate business experiences through in-store briefings, workshops and events.

Description

As a Business Expert, you introduce Apple solutions, technology and services to business customers. You spend time on the sales floor, meeting first-time and current business customers and learning their needs. You generate new leads and build relationships, connecting over the phone or through in-store workshops and events. You discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, you work with the entire Business Team to craft the ideal solutions. Finally, you inform and offer customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success — not only for your team, but for our customers as well.

Additional Requirements:

• You have at least one year of experience selling in the business market.

• You’re comfortable developing qualified leads by phone.

• You have strong people and presentation skills, and excellent written and verbal communication skills.

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Specialist: Full-Time and Part-Time

Key Qualifications:

• Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.

• Strong interest in technology, particularly Apple products, and agility at learning new products and features.

• Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.

Description

As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Additional Requirements:

• •You’re passionate about Apple and eager to share that passion with others.

• •You’re willing to learn and embrace Apple’s unique style of service.

• •You have strong people skills — you’re approachable, a good listener and empathetic.

• •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Expert

Key Qualifications:

• Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.

• Proven experience in sales and technology solutions, as well as in developing customer loyalty.

• Ability to consistently deliver great customer experiences — no matter what the situation.

• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Description

You’re a leader in sales, product knowledge and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, you’re the first to learn, share and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You’re proud to represent Apple, and you exemplify that in all your interactions with customers. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements.

Additional Requirements:

• •You’re passionate about Apple, and you inspire and educate others about all that Apple has to offer.

• •You can set the standard for Apple’s unique style of service through words and action.

• •You have strong people skills — you’re approachable, a good listener and empathetic.

• •You can serve as an engaging role model to Specialists.

• •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Operations Expert

Key Qualifications:

• Ability to think quickly and perform problem-solving tasks, even within changing conditions.

• Leadership skills, whether guiding by example or coaching a group.

• Strong organisational skills, quickly evaluating every situation.

• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Description

As an Operations Expert, you and your team have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers' hands. You're in charge of the store's entire inventory — products, parts, tools, supplies and everything else. You make sure your team has the support, knowledge and resources required to maintain product availability, complete inventory tasks and keep the stockroom organised as new products arrive. You're in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, you're the first to open them up and present them to the entire store team. Apple makes the products, but you make it happen by being ready to place our products in customers' hands. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements.

Additional Requirements:

• •You can manage and meet multiple inventory deadlines each week.

• •You’re willing to observe guidelines to allow secure access to products and movement through the stockroom.

• •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

HK-Technical Specialist

Key Qualifications:

• Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members

• Flexibility to regularly rotate through different technical specialities and skill sets

• Ability to thrive on change as products evolve

• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements.

Additional Requirements:

• •You have excellent time management skills and can make decisions quickly.

• •You maintain composure and customer focus while troubleshooting and solving issues.

• •You reassure customers when delivering product diagnoses and potential solutions.

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