Hitachi 香港招聘

Product Support Engineer

The Role

You will work under Customer Service department who is accountable to provides on-site service, to assist in the operational deployment and use of the system / equipment and supports its maintenance. You will support one of our railway systems, it includes, and not limited to Service roll-out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.

Responsibilities

Support Customer operations, anticipate operational problems and contribute to improve the system / equipment operation:

Develop Customer knowledge (configurations, maintenance and repair status, fleet). Observe and study system / equipment functioning, operating modes and performance results . Perform routine checks and counselling when appropriate
Conduct on-site training for our clients
Collect, analyze, and summarize operating and engineering data, analyse trends, study system / equipment limitations, interpret alarms
Communicate pro-actively with Customers as primary technical interface

Dispatch Customer issues to the appropriate organizations and ensures the necessary actions are carried out:

Conduct technical / program reviews with Product Support, Supply Chain, Maintenance and Repair representatives;
Collect and report on Customer technical issues . Analyse problems, collect all relevant information and provides answers to Customer queries. Develop and implement resolution plans, take appropriate decisions support. Propose optimization of the system configuration;
Ensure the needed actions are performed

Requirements:

High Diploma in Engineering or equivalent
2 years working experience in Engineering field prefer
Team player and good communication skills
Previous training experience preferred
Good interpersonal skill and service attitude
Site work required
Able to work under pressure in the fast-paced working environment
Fresh graduates are welcome
Fluent spoken Cantonese & English

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Technician (系統維修技術員)

Responsibilities:

Perform daily maintenance activities, which include fault investigation, recovering and reporting under 24 X 7 environment.
Hold hotline and answer customer enquiry
Carry out field services, provide hardware maintenance & installation services
Perform preventive maintenance activities.
Perform software upgrade and hardware modifications

Requirements:

School certificate in Engineering (Computer, Electronics, Electrical, Mechanical) or above
On-site service support experience
Electrical knowledge and installation skills
Good communication skill, telephone manner, and service attitude
Good command of Cantonese and English
Shift-duties and site work required
Driving license will be advantage

Location: all MTR stations and covering New Territories & Kowloon

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