Chanel Hong Kong Limited 香港招聘

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

Nurturing human potential
Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Division Assistant

About the Role:

As the Division Assistant to the General Manager for Fashion in Hong Kong and Macau, your responsibilities will encompass a wide range of administrative and coordination functions. In addition to traditional secretarial duties, you will play a key role in preparing business materials, compiling analytical reports, and managing various tasks and projects within the division as they arise.

Impact You Can Create In The Role:

Support for General Manager:

General Administrative Support

Prepare and organise documents, reports, and presentations for meetings, ensuring that the General Manager is fully prepared for all commitments.
Manage correspondence for the General Manager and direct inquiries to the appropriate departments.
Oversee the travel logistics and booking arrangements for the General Manager.

Calendar Management

Schedule Management: Organize the General Manager calendar to prioritize and efficiently schedule appointments, meetings, and events.
Conflict Resolution: Identify and resolve scheduling conflicts to ensure efficient coordination of the General Manager’s commitments.
Communication: Act as the main contact for scheduling inquiries, ensuring clear communication with all stakeholders.
Reminders and Follow-Ups: Provide timely reminders and follow-ups regarding upcoming meetings and deadlines to ensure the General Manager remains well-prepared and informed.

Support for Division:

Meeting Governance and Arrangement

Annual Planning of Fashion HKMO Meeting Calendar: Analyze past meetings to optimize future scheduling for frequency and duration, preventing conflicts, improving productivity, and aligning with company goals and key business periods.
Organize and Schedule Meetings: Coordinate and arrange meetings, ensuring all required participants are available and aware of the agenda and objectives.
Prepare Agendas and Materials: Create meeting agendas with stakeholders and share relevant documents beforehand.
Facilitate Meeting Logistics: Arrange equipment, venues, and refreshments; ensure technical and logistical aspects are ready for a smooth meeting.

Strategy Meeting Preparation

Timeline Planning: Collaborate with the General Manager (GM) and Senior Manager, to create a detailed preparation timeline, ensuring all milestones are well-defined and attainable.
Governance and Coordination: Establish a governance framework to oversee the planning process, facilitating regular check-ins with the GM, and key stakeholders to ensure alignment and progress
Communication with Fashion Leadership Team (FLT): Regularly update the FLT on the timeline and progress, ensuring all members are informed and engaged in the preparation process
Presentation Development: Design and enhance presentation slides, ensuring they are visually appealing and effectively communicate key messages and data. Collaborate with the GM and FLT to refine content and ensure alignment with strategic objectives

Fashion Travel & Entertainment Budget Planning and Monitoring

Develop Budget Plans: Collaborate with finance and department heads to create comprehensive travel and entertainment budgets aligned with organizational goals
Monitor Expenditures: Track and report on actual expenses against budgeted figures, identifying variances and areas for cost optimization, review the budget under each financial cycle
Approve Expenses (for GM N-1): Review and approve travel and entertainment expense reports, ensuring compliance with company policies and budget constraints

Change Management (as the key lead of the Fashion Office Team)

Plan and Implement any Change Initiatives for Fashion Office Team: Develop and execute change management plan to ensure the Fashion Team is aware and understand the initiatives
Stakeholder Engagement: Identify and engage key stakeholders, fostering buy-in and support through effective communication and collaboration
Monitor and Evaluate: Track the progress of change initiatives, assessing their impact and effectiveness; recommend adjustments and improvements as necessary

Event Support

To provide on-site support on Client Event if needed

Communication

Facilitate effective communication within the team and across departments, ensuring alignment and collaboration on key business objectives

New Staff Onboarding

IT Facilities and Access: Ensure all necessary IT equipment and access permissions are set up and available for new staff on their first day. (should move back to the new staff’s direct report)
Onboarding Coordination: Assist in scheduling and coordinating onboarding meetings throughout the 100-day program to facilitate smooth integration

You are Energised by:

Thinking innovatively of different ways to approach projects, multi-tasking & challenges
Being agile, flexible and dealing with ambiguity
Leading courageously and able to challenge the status quo
Collaborating with diverse teams at all levels of the organization
Influencing critical topics and facilitating meaningful conversations in a non-hierarchical way

What You Will Bring:

Solid experience with proven track record in serving senior executives and business leaders from multinational companies
A strong team player with excellent interpersonal, communication & networking skills and being able to build good relationships & partnerships with people of different profiles
Excellent planning and organisational skills with the ability to create impact through influence
Be open-minded and to think out of the box in looking for new ways of doing things
Being mindful and being able to embody humility and humanity
Good command of spoken and written English and Chinese, ability to work on translation is an added advantage
Well versed in MS Office including PowerPoint, Word and Excel

APPLY ONLINE

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Marketing Manager

Key Responsibilities:

Category Management

Strategic Planning: Lead Skincare category and develop marketing strategies that align with our brand vision and drive market growth.

Collaboration: Collaborate strongly with Retail Marketing, CRM and Omni-channel team to maximize the business potentials across 3 categories and all client touchpoints.

Work closely with PR / media team to ensure cohesive brand storytelling, with solid KPIs, to drive maximum visibility and buzz in multi-channel media.

Work with Retail team on cabin strategy to ensure an elevated client value.

Performance Analysis: Analyze effectiveness of campaign orchestration and strategies through metrics and KPIs, make adjustment as needed.

Facilitate the sales forecast process from prior to during launches/SPM/samples management and assist to enhance forecast accuracy.

Market Research: Analyze market trends and consumer insights to help global and regional team to understand local demands and needs and make informed decisions.

A&P Management: Support Budget exercise and lead category ambition and A&P construction to ensure effective allocation of resources for the category and strategic pillars.

Conduct annual price review exercise to ensure competitive pricing strategy for the brand.

Regular budget monitoring with PO creation and tracking.

Embrace One House mindset and explore collaboration opportunities with other division (Fashion and Watches & Fine Jewellery)

Campaign Orchestration

Design and execute campaign orchestration to uphold brand equity and support product launches to reach category business goals.

Plan and update the Marketing Calendar according to global/regional directions and local priorities.

Lead the development & UAT of campaign sites, brand websites & client communications.

Manage internal product systems to ensure timely and accurate updates of product information.

Prepare campaign and retail memo to frontline team to ensure smooth and effective execution of marketing programs.

Consolidate 360 feedback on campaigns for continuous improvement; compile campaign reports and track KPIs to improve product/franchise performance.

Client Events & Services

Plan and execute boutique event for Skincare category.

Partnering with Retail Marketing Team to initiate, manage and coordinate the client journey, to engage, recruit and retain right clients for the Skincare category through appropriate skincare experiences.

Initiate campaign briefs and manage the projects with internal Agency & IT Team on event website development, data extraction, event orchestration, UAT & project roll-out.

Personal Specifications:

Academic / Professional Qualifications

Degree qualification in business/marketing related disciplines

Work Experience

8 years of marketing experience
Experience in luxury beauty industry is preferred

Required Competencies

Strong data-analysis skills and time management skills
Passionate about luxury and beauty, and result-oriented
Able to work independently to prioritize on works, multi-task and meet deadlines
Good communication and interpersonal skills
Strong computer literacy in Microsoft Words, Excel, and PowerPoint
Fluency in spoken and written English and Chinese

APPLY ONLINE