Hermes Asia Pacific Limited 香港招聘
About the Hermès Group
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Regional Beauty Artist - Perfume & Beauty
Main Missions:
Education and Coaching missions
Support the Regional Training Team by elevating makeup skills through ambassadors coaching in classroom on product knowledges, colour expertise, makeup technique development and beauty retail tips:
Support local trainers in training and managing the local freelance makeup artist talent pool.
Co-animate beauty seminar and specific workshops to cascade and promote the Hermès beauty artistry direction.
Share retail selling tips to support beauty services deployment in store.
Develop expertise and federate the local Beauty community through regular touch points.
Retail VIC Animation missions
Deliver the best-in-class Hermès Beauty VIC client experience:
Manage Hermès Beauty Master Classes and Collective Makeup Lessons by sharing Hermès Beauty identity, animating live demonstration performance and ensuring guidelines roll-out.
Perform VIC one to all beauty demonstrations and one on one service consultation in store as a special guest.
Co-build with Training & Retail /Commercial/Marketing Managers on offline beauty events calendar and content.
Collect & report client and competition insights: product launches, animations, events, promotions.
Build brand desirability & strengthen client loyalty.
Contribute to sales performance, consumer recruitment and brand awareness through executing engaging regional and local events.
Make up Artistry missions
Promote Hermès Beauty expertise through Press events and VIC events out of stores organized by Hermès Communication team:
Play the role of Regional Hermès Beauty Ambassador.
Embody and share the vision, pillars, products, colours and gestures expertise of Hermès Beauty metier.
Lead makeup artists (internal or external profiles) during press events to ensure flawless event execution.
Nourish the expertise, support locally by selecting and certifying external makeup artist profiles.
Perform beauty live demonstrations.
Support international press event taking place locally or in the region by leading expertise roll-out and assisting Hermès Beauty Creative Director.
Support Hermès Beauty Creative Director in makeup backstage for cross-métiers events (i.e. Hermès Ready to Wear Shows)
Profile:
Education and Professional Experience
Proven experience as a professional makeup artist, preferably with the focus on luxury beauty brands.
Professional makeup artist or makeup academy background.
Individual who understands the importance of representing a luxury brand without overshadowing it.
Minimum 5 years of Field experience as a Makeup Trainer or Senior Makeup Artist.
Organizational skills to prepare various performances with meticulous attention to detail, including speech, Hermès Beauty vision and vocabulary, and makeup looks tailored to the local culture and market-driven product trends.
Professional and demonstrate ability to maintain brand confidentiality.
Display beauty makeup expertise with clients and strong influencing skills.
Know-how
Proficient in natural beauty makeup techniques, with the ability to create elegant and sophisticated expressions.
Strong understanding of makeup expressions and the ability to execute them flawlessly.
Photo shooting, backstage make-up skills.
Exceptional hygiene standards and knowledge of industry best practices.
Fluent and effective English communication skills, French or Chinese language skills a plus
Rich vocabulary, encompassing makeup techniques, vision, and inspiration.
Excellent presentation, communication & selling skills.
Soft Skills
Great interpersonal skills with a humble attitude.
Ability to engage and captivate audiences, leading masterclasses with confidence and charisma.
Passionate in people development, observant and active listening skills.
Demonstrate coaching and leadership skills.
Good understanding of the Retail landscape.
Team player, positive attitude, and able to adapt to different audiences.
Sales Associate
Responsibilities:
Responsible for all sales activities in store within Hermès standards of image and services worldwide
Including identifying customers’ needs, developing client relationships, sales, and delivering post-sales services
Achieving sales target and maintain high level of customer service, product knowledge and operational procedures
Build and maintain long-term relationship with customers by providing excellent customer experience
Proactively receive and recruit walk-in customer, maintain KPI customers
Assist with inventory and special projects as needed
Be part of a collaborative and inclusive team
Other duties as assigned
Requirements:
Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
Strong commitment towards teamwork
Energetic, passionate and positive working attitude
Excellent in presentation, interpersonal and communication skills
Good command of Cantonese, English and Mandarin
Communications Intern
Responsibilities:
Assist on paid campaign planning & execution (Digital, Social, Print, OOH, etc) and actively monitor campaign status to ensure campaign objective is achieved
Generate Campaign / Monthly reports
Monitor all social media platforms for trending news and feedback
Assist to manage Media library
Support in communication events
Requirements:
University student in Business Management or related disciplines
Strong command of Chinese and English
Knowledge in local Media landscape is required
Experience on operating digital/social campaign will be an advantage
Excellent in communication skills
Conscientious and detail-minded
Pleasant personality and a team player
Basic computer knowledge
Outdoor work is required occasionally
Must be able to work at least 3 full days per week (falls into Mon - Fri)
