Richemont Asia Pacific Limited - Cartier 香港招聘

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Cartier - Assistant Boutique Manager 1

Reference Code: 108784

Reporting to Boutique Manager

Job mission

As an Ambassador of the Maison, he/she is responsible of the development and optimization of the team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities

1. Team Management & People Development

Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
Optimizes boutique performance and profitability
Monitors boutique KPIs

3. Boutique Operations & Administration

Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
Supervises the boutique back office and admi¬nistration
Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

Is the warrant of a unique and highly professional client service within the boutique
Leads the implementation and monitoring of the ROI for client relationship programs and actions
Acts as an Ambassador of the Maison and builds direct contact with VIPs

Key skills