Richemont Asia Pacific Limited - Cartier 香港招聘

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Supply Chain Executive (1-year contract)

Do you match this profile?

Do you have at least 3 years of relevant Supply Chain Management experience in retail industry?
Are you a degree holder of in Mathematics, Engineering, or Business?
Are you proficient in IT with advanced skills in Microsoft Excel? Experience with ERP and SAP is a plus.

Do you enjoy working in a dynamic and fast paced environment?
Are you highly motivated, proactive, agile with a positive attitude and possess strong communication skills?
Do you like working as a team and supporting others?
Are you fluent in Cantonese, Mandarin, and English?

If yes, we would love to view your profile!

What do we expect from you?

As part of the regional operation team, Supply Chain Executive will report directly to the Assistant Supply & Demand Manager, responsible for the daily operations and inventory management of our E-commerce network, specifically for product categories in Hong Kong, Macau, and Travel Retail. This role requires a comprehensive understanding of supply chain operations, with a particular focus on planning and allocation for Watches, ensuring optimal supply and stock availability while aligning with product strategies and commercial objectives.

Watches Supply and Planning (Fine Jewellery Watches / Fine Watchmaking):

Manage inquiries, returns, and defective handling across all networks, including Hong Kong / Macau / Hainan
Oversee novelties allocation and firm order fulfillment
Handle order management, including creation, tracking, adjustments, and cleansing
Conduct stock allocation, rebalance, and shortage management for Hong Kong / Macau / Hainan
Ensure customer service excellence and quality management
Monitor inventory aging and condition

E-Commerce End-to-End Supply Chain Operation:

Review and monitor the status of all web and phone orders processed in Extend and SAP
Coordinate special shipments with the logistics team
Address product inquiries from the Client Relations Center (CRC) team
Manage exchanges and refunds, including manual refund applications when necessary
Provide monthly reports to Finance, Logistics, and Digital Teams
Participate in E-commerce assortment reviews
Monitor sales performance and collaborate with the Digital Marketing Team and CRC Team for necessary actions
Develop sales and operations plans in collaboration with the CRM Team and CRC Team for campaigns
Implement global and local E-commerce initiatives and conduct User Acceptance Testing (UAT)
Train boutique staff on E-commerce operations

Hong Kong and Taiwan Coordination (All Product Categories):

Collaborate with the Taiwan Marketing Team regarding logistics arrangements between Hong Kong and Taiwan
Liaise with headquarters and the Hong Kong logistics team to follow up on delivery status
Manage stock returns from Taiwan to headquarters via the Hong Kong warehouse
Maintain virtual logistics document flow for high-end product transfers from Taiwan to other markets
Ensure optimal stock availability at the Hong Kong warehouse for Taiwan deliveries

APPLY ONLINE

Assistant Boutique Manager

Main accountabilities:

1. Team Management & People Development

Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
Optimizes boutique performance and profitability
Monitors boutique KPIs

3. Boutique Operations & Administration

Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
Supervises the boutique back office and admi¬nistration
Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

Is the warrant of a unique and highly professional client service within the boutique
Leads the implementation and monitoring of the ROI for client relationship programs and actions
Acts as an Ambassador of the Maison and builds direct contact with VIPs

Key skills: