CUHK 香港中文大學醫院招聘 (12.8截止)

The CUHK Medical Centre Limited (CUHKMC) is a non-profit, private teaching hospital wholly owned by The Chinese University of Hong Kong (CUHK). With a social mission to bridge the service gaps between private and public healthcare in Hong Kong, CUHKMC is dedicated to offering quality healthcare service at affordable and transparent package prices. We provide a full range of medical services. Our healthcare team works in an integrated and holistic manner to promote wellbeing of patients.

To cope with the development of the hospital, we are looking for high caliber talents with passion and creativity to join our professional team. Together we will contribute to pioneering solution in healthcare, maximising the values to our patients, stakeholders and the community; and enabling a sustainable future. If you are looking for long-term career development opportunities and a fair, open and supportive workplace to unleash your full potential, please join us for a meaningful and rewarding career journey!

Customer Service Officer (Guest Service) - (ADM-24-0114)

Application Closing Date: 8 December 2024

Key Responsibilities:

Act as a hospital ambassador by greeting and escorting VIPs and customers, provide high-quality face-to-face customer services and provide information on hospital facilities & services
Handle admission registration and related documents, verify insurance documents for direct billing and coordinate with other departments for patient needs
Handle appointment bookings and respond to general enquiries by phone
Provide office administration duties such as purchase of office supplies, internal mails distribution, maintenance of administration related records, staff accommodation and car parking applications handling, and other general clerical duties
Shift duty and rotation of customer service units are required
Perform any other duties as assigned by supervisor(s) from time to time

Job Requirements:

Holder of a diploma in any discipline, preferably in Health Management, Hospitality Management or Customer Service related disciplines
At least 2 years’ customer service experience preferably in health care industry, medical insurance industry or hospitality industry
Experience in complaint handling is preferred
Demonstrates good communication, customer services, interpersonal and problem-solving skills
Detail-oriented, positive attitude and self-motivated
Responsible, able to work under pressure and handle multi-task independently
Good command of both spoken and written English and Chinese, including Mandarin
Proficient in MS Office applications

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

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