Citybus 城巴招聘

Assistant Customer Officer

The role:

  • Responsible for answering customer enquiries and complaints over the phone or in writing

  • Responsible for answering lost and found enquiries and handle found properties according to procedure

  • Handle customer enquiries and sales activities at Customer Service Centre

  • Proactively collect suggestions on bus services and assist in conducting passenger demands survey and passenger liaison meeting

  • Support and assist in different events organize by the company for the public

Skills and attributes:

  • Post-secondary education or above with 1 year relevant experiences

  • Good command of written and spoken English and Chinese. Knowledge of Mandarin is definitely an advantage

  • Good communication and interpersonal skills

  • Proficiency in computer applications and Chinese word processing

  • Shift duties are required

 

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to careers@citybus.com.hk. 

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