Citybus 城巴招聘

Assistant Customer Officer

The role:

Handle customer enquiries and complaints via hotline and digital channels (online chat, email)
Support lost property enquiry and perform administrative tasks
Deliver a seamless customer care experience to the customer
Assist with service enquiries and operations at Customer Service Centre as needed
Participate in passenger liaison meetings to gather feedback for bus service improvements
Perform other ad hoc duties as assigned by supervisors

Skills and attributes:

HKCEE/HKDSE or above, with experience in customer service and call centers is preferred
Passionate about developing a career in the customer service field
Strong communication and interpersonal skills
Good command of written and spoken Cantonese, English, and Mandarin
Proficient in computer applications and Chinese word processing
Friendly, customer-focused attitude with good manners
Shift duties are required
Fresh graduates are welcome

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to careers@citybus.com.hk.