Tai Kwun 大館招聘

Visitor Experience Team (Part-time)

Job Description

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a Visitor Experience Team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will to take on multiple part-time roles, providing visitor services and assisting in exhibitions and programmes to ensure exceptional visitor experiences. The part-time roles for daily operations and special events include:

Welcoming and greeting visitors at various venues
Assisting, directing and escorting visitors proactively; Being knowledgeable to respond to any enquiries
Helping visitors to understand the exhibitions / programmes as an interpreter and guide
Conducting guided tours for exhibitions / programmes; engage visitor or groups in impromptu conversations
Assisting in the operations of the activity areas, special events and workshops to ensure a smooth visitor flow and visitors comply with house rules
Handling any contingencies and providing immediate assistance to visitors
Coordinating with different parties in the logistical arrangements, including cash handling, ticketing and conducting surveys

Requirements

Good command of Chinese & English; knowledge of other languages is an asset
Ready to serve as a host of Tai Kwun and handle any visitor inquiries
Looking for opportunities to play multiple roles within the Visitor Experience Team
Willing to work in shifts, including weekends and holidays
Willing to work in any venues for Heritage, Art and Special Events, both indoor and outdoor within Tai Kwun
Helpful, enthusiastic, outgoing, cheerful, friendly, courteous, and sensitive to visitors’ needs
Strong on-the-spot problem-solving skills

Senior Exhibition Manager

Job Description:

Produce exhibition of contemporary art and popular culture from design, manufacture, installation, operation to dismantling stages through effective budget, timeline, resources and manpower management
Raise, manage, and negotiate complex exhibition contracts and touring exhibition negotiations/legal contracts with partner institutions and artists. Advise Exhibition Managers on the negotiations with artists, guest curators, and services agreements contracts. Review and revise contract templates with legal team to suit future development and strategies
Oversee the department’s exhibition budget including budget proposals, allocation, monitoring, procurement administration and finance reporting, adhere to company objectives and guidelines. Work closely with Finance and Art Administration Manager to ensure accurate budget control and reporting
Develop and manage touring exhibition strategy to ensure alignment with the department’s and company’s objectives. Manage touring exhibitions by liaising with tour venues, developing & negotiating contracts, arranging documentation, transportation and insurance as necessary
Prepare and maintain long term department’s exhibitions calendar. Contribute to the development of departmental procedures, strategies and workflows to enhance efficiency and effectiveness
Manage and provide guidance to the Exhibition team to ensure efficient workflow and high performance. Work closely with Senior Registrar to manage insurance for fine art to ensure all necessary coverage is in place for exhibitions
Work with internal Tai Kwun Departments to ensure smooth exhibition realisation

Requirements:

Bachelor’s degree in Art History, Museum Studies, Art Administration, Cultural Management or relevant disciplines
Minimum 10 years’ experience in leading contemporary art exhibition and cultural projects in museum, gallery or cultural organizations. Solid experience in contemporary artwork production and touring exhibitions is essential
Hands on experience in negotiating agreements, drafting contracts, managing exhibition budgets, planning exhibitions installations and de-installation
Strong project management and problem solving skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint). Knowledge of Microsoft Project or equivalent software is preferred
Excellent command of written and spoken English and Chinese is preferred
Candidates with less experience will be considered as Exhibition Manager

Manager - Facilities Services

Job Description

Be responsible for the facilities services operations including security, cleaning, landscaping, pest control, event support, FM helpdesk and tenant service etc. Lead and motivate team members to ensure the facilities services are delivered at good service standard and in efficient manner
Plan, develop, review and update related plans and procedures to align with legal requirements and company’s policy to optimize the processes and the overall approaches on FM operations. Advise, manage and minimize operational risks
Review, manage and arrange the renewal of related contracts according to company’s procurement procedures and FM procurement & performance monitoring plans
Plan, monitor and control the budget of the managed scope to ensure financial efficiency according to company process. Prepare and review operation reports for management review
Provide excellent support to tenants’ operations and ensure their operations complying with legal and governance requirements
Be the Facilities Management operation in-charge on shift with other operation members to oversee site activities, handle issues and manage incident escalation. Liaise and collaborate with different teams to create rapport for cross functional and departmental operations
Perform any other ad hoc duties or special assignments assigned by supervisors

Requirements

Bachelors’ degree in Facility/Property Management, Surveying, Event Management or relevant disciplines
Minimum 10 years’ experience in facility, property or event management with hands-on experience covering various related FM functions and event support management for commercial/shopping centers, public cultural, arts or recreational facility, of which at least 5 years at managerial/supervisory level
Professional qualification, e.g. CFM, RICS, HKIFM, IFMA or equivalent is required
A good team player with strong communication and problem solving skills
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Good Command of both written and spoken English and Chinese
Flexible in working irregular hours including weekends and public holidays
Candidates with less experience will be considered as Assistant Manager – Facilities Services

Leasing & Commercial Officer

Job Description

Implement the venue hire strategies for long-term and sustainable business growth
Manage the implementation of simple venue hire events, from inquiries handling to events coordination. Support senior venue hire teammates in realizing more complex venue hire events in close coordination with various departments in Tai Kwun
Handle venue hire documents and contracts. Assist leadership in maintaining strong client contact-base and relationships
Conduct desk-top research and assist in the formulation of pricing strategy for venue hire
Develop marketing materials for direct pitching
Prepare regular reports and perform business analyses as required
Provide administrative support and other ad hoc duties as assigned

Requirements

Bachelor’s degree in hospitality, real estate, business administration, marketing or relevant disciplines
Minimum 3 year’s relevant experience with exposure in business development and events is an advantage
Strong interest in events business with good interpersonal and customer service skills
Good multi-tasking ability and able to communicate well with teammates in cross departments to realize successful events
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Excellent command of both spoken and written English and Chinese
Candidates with more experience will be considered as Senior Officer – Leasing & Commercial

TO APPLY：

We have a keen eye for talent and derive immense satisfaction in identifying individuals with the right skills and helping them realise their full potential. Our dedication lies in cultivating a dynamic and harmonious work environment, where we inspire and nurture our employees’ professional growth. Our objective is to assemble an exceptional team that embodies the vision of Tai Kwun.

Prospective candidates are encouraged to submit their resumes to our Human Resources Department at recruit@taikwun.hk .