Tai Kwun 大館招聘

Visitor Experience Team (Part-time)

Job Description

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a Visitor Experience Team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will to take on multiple part-time roles, providing visitor services and assisting in exhibitions and programmes to ensure exceptional visitor experiences. The part-time roles for daily operations and special events include:

Welcoming and greeting visitors at various venues
Assisting, directing and escorting visitors proactively; Being knowledgeable to respond to any enquiries
Helping visitors to understand the exhibitions / programmes as an interpreter and guide
Conducting guided tours for exhibitions / programmes; engage visitor or groups in impromptu conversations
Assisting in the operations of the activity areas, special events and workshops to ensure a smooth visitor flow and visitors comply with house rules
Handling any contingencies and providing immediate assistance to visitors
Coordinating with different parties in the logistical arrangements, including cash handling, ticketing and conducting surveys

Requirements

Good command of Chinese & English; knowledge of other languages is an asset
Ready to serve as a host of Tai Kwun and handle any visitor inquiries
Looking for opportunities to play multiple roles within the Visitor Experience Team
Willing to work in shifts, including weekends and holidays
Willing to work in any venues for Heritage, Art and Special Events, both indoor and outdoor within Tai Kwun
Helpful, enthusiastic, outgoing, cheerful, friendly, courteous, and sensitive to visitors’ needs
Strong on-the-spot problem-solving skills

Leasing & Commercial Officer

Job Description

Implement the venue hire strategies for long-term and sustainable business growth
Manage the implementation of simple venue hire events, from inquiries handling to events coordination. Support senior venue hire teammates in realizing more complex venue hire events in close coordination with various departments in Tai Kwun
Handle venue hire documents and contracts. Assist leadership in maintaining strong client contact-base and relationships
Conduct desk-top research and assist in the formulation of pricing strategy for venue hire
Develop marketing materials for direct pitching
Prepare regular reports and perform business analyses as required
Provide administrative support and other ad hoc duties as assigned

Requirements

Bachelor’s degree in hospitality, real estate, business administration, marketing or relevant disciplines
Minimum 3 year’s relevant experience with exposure in business development and events is an advantage
Strong interest in events business with good interpersonal and customer service skills
Good multi-tasking ability and able to communicate well with teammates in cross departments to realize successful events
Proficient in using Microsoft Office (Word, Excel and PowerPoint)
Excellent command of both spoken and written English and Chinese
Candidates with more experience will be considered as Senior Officer – Leasing & Commercial

TO APPLY：

We have a keen eye for talent and derive immense satisfaction in identifying individuals with the right skills and helping them realise their full potential. Our dedication lies in cultivating a dynamic and harmonious work environment, where we inspire and nurture our employees’ professional growth. Our objective is to assemble an exceptional team that embodies the vision of Tai Kwun.

Prospective candidates are encouraged to submit their resumes to our Human Resources Department at recruit@taikwun.hk .