CLP Holdings Limited 中電招聘

Customer Relations Officer - Customer Service Centres (Permanent/2-Year Contract) 客户關係主任 - 顧客服務中心 (長期 / 兩年合約)

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows:

  • Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries

  • Follow up closely with customers to ensure timely response and delivery of services

  • Proactively provide cross-sells and up-sells digital services / products to customers

  • Deliver electric appliances product advisory services in stores

  • Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations

  • Perform general centre operations, inventory management and other administrative duties whenever required.

Requirement:

  • Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)

  • Team player and high adaptability to changes

  • Good interpersonal and presentation skills, passionate and able to work independently

  • Proficiency in spoken Cantonese, English, and Putonghua

  • Willing to rotation to different teams to broaden job competencies

  • Willing to work under roster

Customer Relations Officer - CS Hotline Operations (Permanent/2-Year Contract) 客户關係主任 - 顧客熱線服務 (長期 / 兩年合約)

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE). Reporting to the Customer Relations Manager, the candidate is required to carry out major duties as follows:

  • Provide responsive, efficient, caring and cost effective hotline services to customers 

  • Proactively provide cross-sells or up-sells services or products to customers

  • Follow up closely with customers to ensure timely services delivery of services and response 

  • Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow

  • Handle administrative and other duties whenever required

  • Shift duty is a must

Requirements:

  • Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum of 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)

  • Proficiency in spoken Cantonese, English and Putonghua

  • Willing to rotate to different business units to broaden job competencies 

  • Good interpersonal and presentation skills, and able to work independently

  • Ability or experience in mastering the on-screen control panel while communicating with customers

  • Perform rotating duties (two shifts or three shifts) when required

  • Required to work overtime outside the normal working hours if requested by the Company

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