The American Club 香港招聘
Valet Parking Attendant (5 Days Work) 車場泊車員 (5天工作)
Job Duties:
Performs parking services for Members and their guests with utmost care and safety precautions.
Provide courteous and helpful services to Members and guests.
Maintain accurate parking records.
Job Requirements:
Minimum 3 years driving experience with 1 year relevant working experience in hotel/clubhouse.
Holder of valid Hong Kong Driving License (Class1, 2) and with good driving record.
Excellent customer service and a team player.
Working Location: Central / Tai Tam
Member Services Executive (5 days work)
Job Duties:
Daily operations of the Member Services Desk, email control, phone call handling and in person member, guest enquiry
Support Club Events registration
Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly
Communicate with other departments to ensure members’ expectation on dining, Club & Private Events is met
Handle Member concerns and feedback where appropriate, escalate to Manager or Senior Management where required
Perform other duties/ad hoc projects as assigned by Member Services Manager
Effectively answer inquires related to membership, Club facilities, Club events, Club App, booking of facilities, including the Maritime Society Membership visitor slots, the Club’s F&B outlets, as well as Private Rooms over phone and emails with a high degree of accuracy and attention to detail
Assist the Member Services Manager on administration tasks and ensure the quality of service is measured and queries are followed through to maintain high services standards quality of service.
Ensure calls are answered within 4 rings
Respond to emails promptly, preferably same business day but no later than in 24 hours
Perform daily tasks as per department checklists
Escalate complexed bookings or scenarios to Member Services Manager
Report incidents, escalations, lost & found items. Make sure the above are recorded and followed-up, with SOPs followed
Job Requirements:
College / University graduate in Hotel Management or equivalent
Minimum 3 years customer service experience in the hospitality industry
With a preferred 1-year supervisory experience or handling escalated issues
Excellent interpersonal skills with above average English, Chinese preferred
Available to work on shifts including weekends and public holidays
Work Location: Tai Tam (transportation allowance applies) & Central
5-day work week, on roster
Skills:
Excellent organizational and time management skills
Strong and effective communication skills with the ability to handle complicated enquiries and escalated issues
Excellent verbal and written communication skills, with the ability to work through complex data or situations for an outcome
A flexible approach to problem solving and working with others in a team environment
Personality:
Excellent common sense, with creativity, demonstrates initiative and proactiveness. Efficient and sound decision making
Outgoing with effective communication with all levels of staff and members
Able to work under pressure
Positivity, enthusiasm, resilience, drive, and the ability to work autonomously
Helpful with a service heart
Working location: Central & Tai Tam
We offer attractive remuneration and career development opportunity. Please send full resume by Whatsapp: 9093 7658. For more information please visit our website: www.americanclubhk.com
We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.