The American Club Hong Kong 香港招聘

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World”.

Do you want to grow with our amazing team and help us celebrate our 100 year anniversary in 2025?  We are looking for individuals with lots of enthusiasm who are team orientated with a positive mindset. Apply now and build your career with us!

The American Club is seeking a friendly and organized Member Service Executive to join our team. The ideal candidate will possess excellent communication skills, both verbal and written, and have a strong ability to multitask in a fast-paced environment. Responsibilities include greeting visitors, managing phone calls, and handling administrative tasks. If you are a proactive individual with a positive attitude and a passion for providing exceptional customer service, we would love to hear from you.

Member Services Executive (5 days work, no overnight shift)

Job Description

  • Maintain daily operations of the Member Services Desk, including email control, handling phone calls and in person enquiries from Members and Guests

  • Support Club Events registration

  • Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly

  • Communicate with other departments to ensure Members’ expectation on dining, Club & Private Events is met

  • Handle Member concerns and feedback where appropriate, escalate to Manager or Senior Management where required

  • Perform other duties/ad hoc projects as assigned by Member Services Manager

Qualifications & Skills

  • Higher Diploma and above in Hotel Management 

  • Preferably 3 years customer service experience in the hospitality industry

  • Excellent interpersonal skills with above average English

Working location: Central & Tai Tam (Transportation allowance applies)

We offer attractive remuneration and career development opportunity.

TO APPLY：

Please send your application, with a comprehensive resume stating your current and expected salary to our Human Resources Department: recruitment@americanclubhk.com

For more information please visit our website: www.americanclubhk.com

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.

CATERING, CUSTOMER SERVICEvivi macauDEC(23)