Customer Service Executive (Ref: F040)

Responsibilities: 

• Proactively to serve, greet customers and response to customers needs in our Service Centre

• Handle customer enquiries & bookings on timely basis

• Maintain the Centre at a high standard at all times, to ensure its a amicable environment to customers as well as fulfilling Principal standards 

• Coordinate with internal stakeholders to maintain a smooth operation 

• Provide administrative support to the team and act as Cashier if needed

• Any ad hoc duties as assigned by supervisor  

Requirements:

• Diploma or above 

• 2 years’ experience in Hospitality / Tourism/ Customer Service field will be an advantage

• Well-organised, able to work under minimum supervision, and Self-motivated

• Presentable, customer oriented, and able to work under pressure

• Proficient in MS office (Word, Excel, Powerpoint) and Chinese word processing

• Good command of spoken and written English and Chinese (Cantonese and Mandarin)