Hang Seng Bank Ltd 恒生銀行招聘

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Digital Branch Service Executive – Hang Seng Bank (HK)

Principal responsibilities:

  • Mange queue and provide customer services in bank hall through efficient and customer-friendly services

  • Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences

  • React proactively to customers’ requests and ensure service level is in line with bank standards

  • Handle customers' issues and escalate when appropriate according to supervisor’s guidance

  • Assist branch in achieving sales targets through referrals or cross-selling

  • Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements

  • University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome

  • For non-degree holder, minimum 1 year of work experience preferably in customer facing role

  • Keen interest in latest mobile and web technologies and trends

  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

  • Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage

  • Excellent interpersonal and communication skills

Counter Services Officer (Teller) - Hang Seng Bank (HK)

Principal responsibilities:

  • Provide quality service through efficient and customer-friendly counter transactions

  • Support the excellent service delivery and ensure remarkable customer experience

  • Deliver banking services and solutions by understanding customer needs and making appropriate referrals

  • Support branch operations & services and adhere to relevant guidelines and procedures

  • Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement 

  • Be a change agent to drive business and servicing model transformation

Requirements:

  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered

  • Strong service orientation with good interpersonal and communication skills

  • Self-motivated, attentive to detail, eager to learn with positive attitude

  • Strong level of customer centricity with change mind-set to cope with the on-going business transformation

  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage

  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

BANKING/FINANCE, CUSTOMER SERVICEEsther WuSEP(13)