Who We Are

Gleneagles Hospital Hong Kong (Gleneagles) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.

Located at Wong Chuk Hang on Hong Kong Island South, Gleneagles provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties. As Hong Kong’s top-notch private teaching hospital, Gleneagles also contributes to the training and development of healthcare professionals, and advancement of clinical research.

Gleneagles is a joint venture hospital between IHH Healthcare and NWS Holdings Limited and is managed by IHH Healthcare. The University of Hong Kong is the exclusive clinical partner of Gleneagles and is responsible for clinical governance.

At Gleneagles, we provide more than a job, but also a rewarding career that enables staff to grow and develop.  We provide guidance and support to assist our staff in progressing along the career ladders and achieving their goals.  

Customer Service Officer

Job Responsibilities:

• Provide billing, invoicing, cashier and admission services to hospital patients and clients

• Follow up payment with clients, clinics, corporate and insurance companies

• Ensure customer satisfaction and provide professional customer support

• Maintaining a positive, empathetic and professional attitude toward customers at all times

Requirements:

• Form 5 or above

• Prior experience in hospital, hotel, airline or insurance company preferred

• Experience in the area of billing and cashier would be an advantage

• Proficient in both spoken and written English and Chinese

• Customer-oriented with excellent communication and interpersonal skills

• Team player, and able to work independently and under pressure

• Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system

• Able to work on shift duties

Assistant Fee Advisor

Job Responsibilities:

• Maintain and provide daily Fee Advisory service

• Prepare fee estimation for all in-patients prior to their admission

• Provide updated fee estimation during hospitalization on any necessary change of or additional care as per physician(s) orders.

• Provide Fee Advisory service to patients who are admitting for more challenging/complex cases

• Support Business Office Front Office in extension of Insurance coverage with fee estimation if required

• Provide assistance to in-flight billing service for package billing items clarification where necessary

• Assist in the preparation of weekly reports and updates of historical in-patient bill on common surgical procedures for respective stakeholder reference

• Assist in preparation of quarterly statistics according to Department of Health's requirements

• Assist Senior Fee Advisor on Fee Advisory team members’ training

• Develop and maintain good rapport within and outside of GHK, i.e. Doctors/Clinics, Nursing, Allied Health staff and vendors  

Requirements:

• Diploma or above in related discipline

• Relevant working experience in healthcare field. Nursing background would be an advantage.

• Familiar in MS Office, especially Microsoft Excel

• Be self-motivated and proactive with the ability to prioritize with limited guidance

• Excellent interpersonal, customer service and communication skills

• Fluent English and Cantonese written and verbal communication skills

• Able to work on shift duties

Senior Human Resources Executive / Human Resources Executive (Talent Acquisition & Business Partner)

Job Responsibilities:

• Perform full cycle of recruitment process including selecting appropriate job posting channels, sourcing candidates through various recruitment channels, screening and shortlisting candidates, conducting interviews, preparing salary proposals, arranging employment contracts, making offers, on-boarding and off-boarding process, etc.

• Act as business partner to provide professional advice to line managers and staff

• Handle staff movements and related issues, as well as provide counselling to the staff if necessary

• Prepare varieties of management reports upon operational requirement

• Assist in organizing and coordinating the company recreational activities as and when applicable

• Plan and implement HR initiatives and major projects when required

• Perform any other duties as assigned by the Supervisor

Requirements:

• Degree in Business Administration, preferably in Human Resources Management, Psychology or related disciplines

• Minimum 4 years’ relevant HR working experience, with good exposure in talent acquisition; preferably with prior working experience in private hospitals

• Well conversant in Hong Kong Employment Ordinance and other Hong Kong related legislation

• Excellent multi-task skills, able to work with tight deadlines

• Independent, strong sense of responsibility, detail-minded and motivation to learn

• Good command of both spoken and written English and Chinese

• Proficiency in MS office applications (Excel, Word and PowerPoint)

• Candidate with more experience may be considered as Senior Human Resources Executive

Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!

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