Gleneagles Hospital Hong Kong 港怡醫院招聘
Business Concierge Officer (1-year contract)
Job Responsibilities:
Serve as the primary point of contact for VIP patients and corporate clients
Coordinate and facilitate premium healthcare services, including appointments, admissions, and discharge processes
Provide personalized assistance to ensure a seamless and comfortable patient experience
Liaise with medical, administrative, and support teams to ensure timely service delivery
Handle inquiries, feedback, and complaints with professionalism and efficiency
Assist in billing coordination and insurance documentation for corporate clients
Maintain confidentiality and uphold patient privacy standards
Support marketing and business development initiatives targeting corporate clients
Prepare reports and updates for management on concierge service performance
Requirements:
Higher Diploma or above
Minimum 1 year of experience in business or operational support within the medical or insurance industry
Experience with clinical operations is an advantage
Responsible, good interpersonal skills, strong industrial network will be an advantage
Well versed in MS office applications and Chinese word processing
Fluent in both English and Mandarin
Professional demeanor and high level of discretion in handling sensitive information
Administrative Assistant
Job Responsibilities:
Handle and process Data Access Requests from patients and third parties
Handle and respond to phone enquiry related to Medical Records
Handle and process medical records scanning
Liaise with other departments on areas related to health information and records management
Perform other related duties assigned by the Manager
Requirements:
Secondary education or above
At least 2 years’ administrative experience, preferred in Hospital settings
Good command of spoken and written English and Chinese
Good communication and customer service skills, self-initiative and responsible
Demonstrated ability to prioritize work commitments to achieve specific deadlines
Material Management Manager (Procurement)
Job Responsibilities:
Ensure that all hospital non-drug purchases are completed in an efficient and effective manner, covering sourcing, vendor performance management, price negotiation, purchase order issue and delivery
Develop and implement procurement strategies that aligns with hospital objectives
Maintain the purchasing management system to ensure vendor / item database in an organized manner
Supervise the sourcing and procurement process
Lead sourcing, vendor selection, contract negotiation, and supplier performance evaluation
Ensure all procurement activities adhere to internal policies, regulatory requirements, and ethical standards
Identify service lapse and seek process improvements through automation or streamlining
Lead the implementation of e-procurement system
Support audits conducted by external accreditation bodies
Prepare monthly consumption analysis and requisite demand forecasts
Perform any duty as assigned by supervisor
Requirements:
Degree or above in Purchasing/Supply Chain Management or related disciplines
Minimum 10 years of experience in procurement of which at least 3-4 years at supervisory level
Previous experience in healthcare industry is an advantage
Proven experience in preparing tender documents, tender evaluation reports and contract management
Good command of both written and spoken English and Chinese, spoken Mandarin is preferable
With knowledge of ERP system would be an advantage
Excellent communication and team-building skills
Competent in Microsoft Office Applications
*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!