HSBC 滙豐香港招聘

Trust Relationship Officer - Global Private Banking

Principal Responsibilities:

  • Support Trust Relationship Managers to service trusts and relationship with settlors and beneficiaries whilst ensuring efficient and quality services are provided, with utmost adherence to risk control and compliance policies

  • Support Trust Relationship Managers in meetings with trust parties

  • Assist Trust Relationship Managers in the management of the trust assets, general administration and support functions in servicing of key client relationships

  • Facilitate and coordinate with different function units, departments, service providers and professional advisors to follow up administration according to the terms of the trust, letter of wishes or clients' requests with respect to in management and distribution and tasks as requested by Trust Relationship Managers

  • Ensure proper compliance of policies, guidelines and regulatory requirements

Requirements:

  • Degree in accountancy, business background or related discipline will be an advantage

  • Relevant experience including accounting, tax, audit or trust experience will be an advantage

  • Excellent communications skills, both written and spoken English and Chinese

  • Fast learner with a positive attitude

  • Meticulous with a keen eye for detail

  • Team player with good interpersonal skills

  • Strong empathy to deal with people of different levels and background, including clients and third parties

  • Detail oriented, able to work with minimum supervision and under pressure

  • Travelling is required on need basis

Part Time Customer Service Representative (1 year contract) - Wealth & Personal Banking

Principal Responsibilities:

  • Handle enquiries, resolve complaints from merchants and cardholders of EPS through telephone and emails in relation to the operations and promotional activities of various service products

  • Monitor the on-site terminal performance and maintenance service provided by service providers

  • Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders

  • Solicit feedback from customers to improve product feature changes and system enhancements

  • Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness

  • Prepare statistics and management reports on daily operations for ongoing service improvement

  • Support the monitoring of PPS internet site performance and member bank/key merchant system

  • Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency

  • Prepare to work on shift basis from Monday to Sunday as required, including Public Holidays between 09:00 to 22:00

Requirements:

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services

  • Solid problem-solving and leadership capabilities

  • Good planning and organizational skills

  • Ability to work effectively, independently and while under pressure

  • Self-motivated and customer-focused approach

  • Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security

  • Good negotiation and communication skills, with a pleasant telephone manner

  • Strong written and spoken English, Cantonese and Putonghua, along with Chinese typing skills

Senior Officer, MPF Administration (12 months fixed term contract) - Digital Business Services

Principal Responsibilities:

  • Monitor and perform daily operational tasks (including offshore) so that timely and quality services are delivered and ensure compliance with statutory deadlines where applicable

  • Support special projects, ad hoc tasks, and other restricted transactions as assigned by supervisor

  • Assist in preparing statistics for management information and reporting purposes

  • Identifies and recommends methods to improve operating efficiency and expense control through better workflow, Management Information System and automation enhancement

  • Assess the impact when there is any regulatory change or group policy and procedure and embed it to the operation procedures and process

  • Ensure daily processing are complied with regulatory timeline and agreed service turnaround time

  • Prepare and arrange electronic messages to customers

Requirements:

  • Strong PC and technical skill e.g. MS Word, Excel, PowerPoint etc

  • Excellent communication, presentation, organizational and interpersonal skills

  • With MPF retirement benefits knowledge would be a plus

  • Ability to analysis problem and offer appropriate solution when handling daily administrative tasks

BANKING/FINANCE, CUSTOMER SERVICEvivi macauNOV(7), Part Time