Hong Kong Broadband Network Limited 香港寬頻招聘

Customer Care Executive (Ref:CCS-CCE)

Responsibilities:

Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
Handle verbal and written customer enquiries/ complaints in a professional and timely manner
Maintain consistent and excellent service to customers
Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
Collate and review reports regarding social media mentions, response levels etc. for management analysis

Preferred Qualifications and Abilities:

Degree holder in any discipline with at least 1 year customer service experience
Candidate with lower academic qualification but with more customer service experience will also be considered
Customer-oriented, detail-minded, with outgoing personality and good communication skills
Open-minded team player, flexible, adaptive thinker and fun spirit
Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
Good command of written and spoken English & Chinese
Familiar with PC software (e.g. MS Word & Excel)
Immediate available is highly preferred
Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 8 hours) with Shift Allowance

Customer & Technical Support Executive (Ref:ESCSBS_CTSE)

Responsibilities

What effort do you need to make?
- Responsible for answering customers’ inquiries over the phone or email
- Troubleshoot for fault case and provide technical support to customer
- Data entry and updates for service registration
- Prepare reports for management’s review

Preferred Qualifications and Abilities

Let's check if you are…
- Form 5 or above
- 1 year or above customer services experience, preferably in Telecom industry
- Basic knowledge on computer system and internet service is a big advantage
- Pleasant with good telephone manner, mature and independent
- Proficient in MS Office applications and Chinese word processing
- Shift duty (with monthly allowance provided)

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package.

Come and join us by sending your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

For general HR enquiries, please contact hr_enquiry@hkbn.net