Chanel Hong Kong Limited 香港招聘

Stock Assistant

We are hiring retail stock assistants for our boutiques!

You are responsible to ensure that that stock room is always in an organized, clean and tidy state and keep accurate record of stock inventory / stock take.

Leveraging your unique experiences, Chanel will enable you to…

Participate in monthly stock take in the warehouse and boutique
Perform quality checks on all products upon receipt

Assist in stock transfers and packing
Support boutique to deliver or return stocks to and from warehouse/other boutiques
Manage phone enquiries on products

You are energized by…

Tasks that requires accuracy and high level of organization skills
Working in a highly collaborative and fast-paced environment
Opportunities to learn and develop

What you can bring to the team…

Good communication skills
Meticulous nature and an eye for details
Fast-paced and collaborative working style
Knowledge of Microsoft Office Applications, especially Excel

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Senior Watches and Fine Jewellery Advisor

We are looking for passionate individuals to join our Watch and Fine Jewelry team to engage our clients by providing unsurpassed service. You will play an important role in building the Chanel dream and creation of desire through passion and the art of storytelling.

As a member of Chanel Watch and Fine Jewelry team, you will be responsible for embodying the creativity of the Brand. You are expected to create a unique and luxurious experience for every client through expert storytelling of the Chanel Difference – Heritage & Modernity, Product Craftsmanship, and unique Brand positioning. To achieve business objectives, you will be expected to create synergies with Fashion teams as well as share your knowledge and expertise. You will be looked upon to strive for excellence at every occasion, especially in handling objections or conflicts and turning them into opportunities.

Leveraging your unique experiences, Chanel will enable you to…

Contribute to the brand image of Chanel as the ultimate House of luxury
Be part of a collaborative and inclusive team
Demonstrate your passion and knowledge of watches and fine jewelry
Develop strong, lasting relationships with clients

You are energized by…

Working in a highly collaborative environment
Fostering meaningful client experience
Achieving targets
Self-development and opportunities to learn

What you can bring to the team…

Excellent communication and relationship building skills
Experience in providing top notch customer service
Creativity and resilience
Passion for luxury watches and fine jewelry
Collaborative mindset

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Stock & Operation Coordinator

Job Purpose:

The role will support on all the retail implementation, boutique stock & operations. He/ she will be a continuous improvement change agent to enhance stock & operation efficiency as well as supporting boutique team and retail leaders on digital tools related to client, staffing & boutique processes. The Stock and Operation Coordinator may be engaged in various projects including events and taskforces as required. He/ She will make a significant contribution to ensure flawless operations and commercial activities in-store leading to the ultimate customer satisfaction.

Key Responsibilities:

After Sales Service, QC & Product Manipulation:

Act as one of the keys after-sales ambassador supporting on all QC activities and In-boutique services (ie: shining/engraving)

Stock & Operations Management:

Safe & Stock efficiency; Stock rebalancing & deliveries; Prepare shipment & documentation.
Supporting Hob & Dhob to monitor & maintain store’s ultimate stock level and accuracy.
Stock transfer, tracking & reception, Inventory Management, Runner activities between stores
Assist Sales Associate during presentations such as serve drinks, bring the products at peak traffic.

Digital Tools - Client & Staff & CRM Support:

Key stakeholder in-store managing on different digital tools and related apps/software inclusive of: CASS/ Brio/ Chanel iCoCo/ Chanel & Moi/ CSE/ Bynder/ eCatalog/ Digital Companion and other tools.

Administrative Support & Daily Operations:

Support all back of house activities from tidiness to POS/Cashiering/Invoicing/ Packaging/Courier/ Vendors & Boutique Maintenance
Support boutique communication internally & externally (ie : IT/ Retail Services)
Operational flows such as inventory adjustments and closing procedures.
Support in-boutique, out-of-boutique and podium events when required.
Collaborate with cross-functional teams including sales, marketing, finance & customer support, to optimize operational efficiency & effectiveness.
Partner with Retail Admin to liaise with different vendors and suppliers for the need of the boutique.

Report Support:

Business: such as Daily and traffic reporting; Deposit Orders Updates

Academic / Professional Qualifications

Higher diploma or above required / Bachelor degree is a plus.

Work Experience

2+ years relevant WFJ experience (Experience working in large organizations preferred)

Required Qualities/Competencies

Steep learning curve and strong intellectual curiosity: proactivity and curiosity to set personal learning agenda, know what questions to ask, how to navigate in the organization to learn and not afraid to go seek an answer
Excellent problem-solving skills and creativity: ability to apply down-to-earth and logical reasoning; willingness to push creative thinking beyond the boundaries of existing practices
Practicality and action oriented: ability to handle ambiguity and function under time pressure and stress; ability to roll ups sleeves to get things done
Detailed oriented, organized and data savviness: ability to perform robust quantitative and qualitative analysis and derive insights from the data
Team player, relationship builder and knows perfectly how to work autonomously. Ability to develop an effective working relationships with cross functional associates
Proficient in Cantonese, English, and Mandarin
Proficient computer skills, especially Excel and PowerPoint

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Client Experience Manager

Job Mission:

EXPERIENTIAL DESTINATION: To conceptualize, plan, test, and optimize the right client experience for next-generation brand activations to drive the brand's vitality at different experiential destinations.

RETAIL EXPERIMENTATION: To work closely with related counterparts to experiment with new retail and event formats and to elevate sophistication in client experiences via human and digital interactions.

The Client Experience Manager is responsible for developing a holistic client experience strategy for FBP. He/she will play an instrumental role in creating an emotional connection with our clients and prospects at every moment of their journey and strengthening their attachment and loyalty to the brand in the long term.

Key Responsibilities:

BRAND ACTIVATION AND CLIENT EXPERIENCE

Formulate consumer-centric client experience strategies with high creativity aligned with the brand’s image and value.
Identify and define the customer journey from prospection, conversion/recruitment to retention, reactivation, loyalization, and upgrade.
Develop Client Experience Roadmap to support the implementation of personalized and tailor-made experiences for clients according to their CRM segment.
Define a clear client targeting for brand experience: boutique events, podiums, mega-events, client pampering, and gifting.
Partner with the local business and regional marketing teams; he/she is a connecting point to interlink with all relevant parties within FBP to ensure all the touch points the house can offer are impeccably orchestrated to deliver the right experiences that only Chanel can offer, in a relevant and targeted manner.
Manage RSVP and convey brand stories as a Client Relations Manager at designed retail touchpoints to drive client loyalty and engagement.
Co-create POI/Expert Workshops with the PR team.
Drive client-centric capabilities development and knowledge transmission initiatives in collaboration with the Retail and RL&D team.
Embrace One House collaboration with Fashion and Watch and Fine Jewelry.
Conduct regular client feedback surveys and analyze the results to identify areas for improvement.
Monitor market trends and competitive activities on client experience topics.
Define metrics to evaluate the performance of all brand activations to identify areas of opportunities and improvements.

EVENT MANAGEMENT

Partner with the Event Manager to plan, organize, and execute high-quality events and activations to promote the brand, from a pre-event futurespective, on-site event management to a post-event retrospective.
Support the client and retail team in developing client recruitment, conversion, and retention strategies for every event (e.g., how to reach the right prospects, event invitations, selling ceremonies, etc.).
Maximize business opportunities with strong collaboration with business partners for client acquisition.

Personal Specifications:

Work Experience: