中信銀行(國際)有限公司招聘
Officer / Senior Officer, Banking Services (1-year contract)
Job Responsibilities:
Perform KYC and AML works as required, process account opening, account maintenance, customer enquiries on account balances, deposit bookings, loan drawdowns and rollovers etc.
Handle loan documentation and compile all necessary reports.
Co-ordinate and obtain reports on customers in order to assist relationship managers in the preparation of Credit Applications.
Assume responsibility for referral of excess applications, O/D excess applications and remittance referrals to relationship managers for approval.
Manage all daily deposit related business, including daily deposit rate quotation and completion of deposit transaction.
Assist in soliciting deposits during day-to-day contact with the customers.
Provide secretarial and administrative support to team members.
Comply with anti-money laundering / counter terrorist financing requirement and sanction risks controls in accordance with regulatory standards and CNCBI policies.
Requirements:
Secondary / Post-secondary graduate in Business Administration or related disciplines.
Minimum 2 years’ banking experience.
Good PC skills.
Good interpersonal and communication skills and self-motivated.
Good command of written and spoken English and Chinese (Fluency in Putonghua preferred).
Officer, Investment Service
Job Responsibilities:
Support the team to perform market intelligence on promotion offers, product offerings, etc and provide fulfillment support to promotion campaigns.
Support daily operations of product launch and order placement by coordinating with business partners, frontline and operations.
Conduct surveys to understand customer behavior towards investment
Perform User Acceptance Test and User Verification Test for investment systems
Handle enquiries, organize sales tools and documents for frontline.
Assist in developing customer communication in relation to the products under management.
Assist in preparing relevant business proposals and reports for presentation.
Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
Clearly communicate with the internal customers regarding their needs and expectations through active listening and proactive questioning skills.
Requirements:
Degree holder or equivalent, with background in Finance/Investment will be an added advantage
Preferably with working experience in banks or financial institutions or possess knowledge in retail banking or wealth management product
Attention to details, self-motivated with good Interpersonal and communication skills
Proficient in MS Office, including Excel and PowerPoint
Good command of written and spoken English and Chinese
Fresh graduate will also be considered
Senior Customer Service Officer / Customer Service Officer (Contact Centre)
Job Responsibilities:
Enlighten customer’s journey by providing excellent customer services through phone call and digital banking activities including Voicebot and Chatbot etc.
Handle customer enquiries on general banking services, financial transactions, securities trading and related operations etc.
Exploit business opportunities and increase product penetration.
Assist on ad-hoc project in Contact Centre assigned by manager
Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.
Requirements:
Secondary education or above.
1 year of customer services experience in retail banking is preferable.
Good telephone manner and communication skills.
Good command of written and spoken English and Chinese (including Putonghua).
Service Staff
Job Responsibilities:
Coordinate and support administrative activities / events for the reception areas, dispatch rooms, conference, function rooms and collaboration areas
Serve drinks for CEO, top team members, guest and visitors when required
Ensure office equipment / facilities in conference rooms/ pantries are kept in order
Handle all phone calls and enquiries
Prepare monthly conference room booking record & allocation report
Arrange registration and greet visitors / customers
Order pantry items & first aid box items
Handle general administrative works, for example, verify invoices and arrange monthly payment
Handles incoming and outgoing fax as per the procedure
Issue and arrange ad hoc cleaning services and security guard order when required
Handle distilled water ordering and dispenser machine maintenance works
Carry out outdoor works when required
Assist in all ad-hoc projects
Requirements:
Secondary education or above
Minimum 1 year’s relevant experience
Good Knowledge of general administration tasks
Good interpersonal and communication skills
Good command of Cantonese and basic spoken English and Putonghua
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