System Reliability Engineer

Responsibilities: 

• Design, implement, and enhance monitoring, alerting, and logging systems to proactively identify and resolve system issues

• Collaborate with cross-functional teams on projects to implement a robust infrastructure solutions

• Develop and maintain infrastructure-as-code (IaC) tools and scripts for efficient deployment and configuration management

• Automate routine operational tasks and streamline processes to improve efficiency

• Implement and maintain disaster recovery plans and ensure high availability of critical systems

• Stay up-to-date with industry best practices and emerging technologies to continuously improve system reliability 

Requirements: 

• Degree holder in Engineering, Information Technology/ Computer Science/ or other relevant discipline

• Knowledge of Server and Virtualization platform (VMware), Storage System (NAS, SAN) & Networking (Cisao switch) is preferred

• Experience in automation tools and scripting is an advantage

• Proficiency in writing concise document

• Strong desire in learning new technology 

• Good working attitude with strong problem-solving and communication skills 

Technical Officer - Field Support Service

Responsibilities:

• Install, maintain, verify, repair network equipment and various cable patching in access network;

• Handle emergency call out operation if required;

• Participate in ad-hoc projects in access network;

• Shift duty is required.    

 Requirements:

• Secondary / Matriculation / Diploma major in Electronics, IT, Telecommunications or other related disciplines

• 1-2 years working experience on field services in networking or telecommunications;

• Holder of CCNA is preferable;

• Holder of driving licence is preferable; 

• Self-motivated and able to work independently and under pressure;

• Good command of written and spoken English and average in Mandarin;

• Shift duty is required;

• Less experienced candidate / fresh graduate is welcome and considered as "Technical Officer".

(Senior) Support Officer

Responsibilities:

• Attend to helpdesk phone calls and call registration into helpdesk system;

• Create and maintain Helpdesk analysis report and records;

• Perform daily system operations – include batch job submission, data backup, etc.;

• Provide technical support services to internal users and external customers;

• Administer / monitor system (data centre facilities, networks, IT systems, etc.);

• Assist Data Centre Supervisor and System/Network Engineer with problem diagnosis;

• Co-ordinate with internal team / vendor to follow up and fix problem, including internal / external incident and problem escalation

Requirements:     

• 1 year working experience in computer and data network operations

• Experience in hotline / data centre operations and support; in telecommunication industry, Data Centre or Helpdesk are definite advantage

• Candidates are required to work in shift, good phone manner and attitude is essential

• Fresh graduate will also be considered

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary to career@hgc.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

🔻 Recruitment Day 最新招聘日