Hang Seng Bank Ltd 恒生銀行招聘
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Branch Service Executive – Hang Seng Bank (HK)
Principal responsibilities:
Mange queue and provide customer services in bank hall through efficient and customer-friendly services
Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
React proactively to customers’ requests and ensure service level is in line with bank standards
Handle customers' issues and escalate when appropriate according to supervisor’s guidance
Assist branch in achieving sales targets through referrals or cross-selling
Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines
Requirements
University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
For non-degree holder, minimum 1 year of work experience preferably in customer facing role
Keen interest in latest mobile and web technologies and trends
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
Excellent interpersonal and communication skills
Counter Services Officer (Teller) - Hang Seng Bank (HK)
Principal responsibilities:
Provide quality service through efficient and customer-friendly counter transactions
Support the excellent service delivery and ensure remarkable customer experience
Deliver banking services and solutions by understanding customer needs and making appropriate referrals
Support branch operations & services and adhere to relevant guidelines and procedures
Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
Be a change agent to drive business and servicing model transformation
Requirements:
Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
Strong service orientation with good interpersonal and communication skills
Self-motivated, attentive to detail, eager to learn with positive attitude
Strong level of customer centricity with change mind-set to cope with the on-going business transformation
Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers