Clerical Assistant (Ref. CA-FAD)
Finance and Administration Division
3-year probationary contract

Requirements:

1. (i) Level 2 or above in five subjects, including English and Chinese, in the Hong Kong Diploma of Secondary Education Examination (HKDSEE); or (ii) Level 2 / Grade E or above in five subjects including English and Chinese, in the Hong Kong Certificate of Education Examination (HKCEE)

2. Fluent in English, Mandarin and Cantonese, need to interact with a variety of people, both in person and over the phone

3. At least one-year customer service work experience, able to assist visitors or callers with inquiries and issues in a helpful and courteous manner

4. Proficiency with office software, email and phone systems

5. Self-motivated, detail-oriented and highly organised, accurate in taking messages and maintaining records

6. A team player with excellent communication and interpersonal skills, and the ability to prioritise and handle multiple tasks, such as answering phones while greeting visitors

7. Polite and pleasant personality with good interpersonal skills, able to handle unexpected situations

Responsibilities:

1. Manage the reception counter of the Headquarters for providing professional frontline services to the public

2. Handle telephone enquiries, transfer phone calls, including complaints to respective staff and politely usher walk-in visitors to designated area in good manner

3. Dispatch electronic correspondences (both complaints and enquiries) from the public to respective staff timely for their onward processing as specified in the Council’s performance pledge

4. Maintain the tidiness of the reception counter

5. Provide administrative support to the Council’s activities as assigned

Terms of Appointment & Fringe Benefits

Appointment will be offered on a 3-year probationary contract.  Fringe benefits include paid leave, medical insurance and MPF.

TO APPLY:

Application forms are available on the Council’s website https://www.consumer.org.hk/.  Interested applicants are invited to apply to the Director of Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 13 February 2025.  Applications should be sent by e-mail to recruit@consumer.org.hk.  Candidates not invited for interview by the end of July 2025 may assume that their applications are unsuccessful.

The Consumer Council is an Equal Opportunity Employer.

Personal Information Collection Statement

1. You must provide the personal data marked as mandatory in the application form.  Otherwise, the Council may not be able to process your application.

2. The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes.  For such purposes, we may disclose your personal data to consultancy firms engaged by the Council and members of an assessment panel to assist in the recruitment.    

3. Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.

4. You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong.  The Council may charge you a fee for the processing of such request.  

5. Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.

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