Assistant Customer Officer

The role:

• Handle customer enquiries and complaints via hotline and digital channels (online chat, email)

• Support lost property enquiry and perform administrative tasks

• Deliver a seamless customer care experience to the customer

• Assist with service enquiries and operations at Customer Service Centre as needed

• Participate in passenger liaison meetings to gather feedback for bus service improvements

• Perform other ad hoc duties as assigned by supervisors

Skills and attributes:

• HKCEE/HKDSE or above, with experience in customer service and call centers is preferred

• Passionate about developing a career in the customer service field

• Strong communication and interpersonal skills

• Good command of written and spoken Cantonese, English, and Mandarin

• Proficient in computer applications and Chinese word processing

• Friendly, customer-focused attitude with good manners

• Shift duties are required

• Fresh graduates are welcome

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to careers@citybus.com.hk. 

🔻 SIMILAR JOBS 更多相關招聘