Visa 香港招聘
Director, Account Executive, Global Clients
What a Director from the AP Global does at Visa:
The Director role is responsible for managing clients, developing and executing account plans and sales strategies to increase revenue from existing and new businesses. This Director will actively identify new revenue opportunities, manage current contractual obligations, and ensure clients are equipped with the best and most relevant Visa products and services.
Lead and manage client relationships by providing dedicated support
Build, solidify, and foster strong client relationships across their wide range of business functions
Proactively identify, develop and execute on opportunities, manage sales pipelines, and work with relevant stakeholders to mutually grow client and Visa business
Develop a comprehensive understanding of client strategies and collaborate effectively with cross-functional teams to ensure clients get access to the most relevant and impactful Visa product and services
Collaborate closely with market teams to align on goals and key initiatives, providing necessary support
Deliver disciplined account planning to meet and exceed identified goals and implement strategic initiatives
Analyze sales and performance data to measure success and identify areas for improvement
Be curious and alert to global and market trends to identify opportunities and potential challenges, ensuring strategies remain relevant and competitive
Qualifications:
Bachelor’s degree with at least 12 years of relevant experience in sales and/or relationship management. Payment technology knowledge is preferred but not required
Client-centric with considerable experience in managing and leading key accounts and stakeholders, ideally in financial institutions, consulting firms or large retailers
Excellent verbal and written communication skills, including the ability to engage with senior internal and external stakeholders
Results-driven team player. Ability to operate effectively and efficiently in a multi-functional, challenging, and fast-paced environment
Proven ability to implement strategic initiatives, policies and operational decisions
Solutions-oriented mindset with proven track record of exceeding goals
Ability to navigate ambiguity and drive positive outcomes
Possess high learning agility, cultural sensitivity, and a global mindset
Detail-oriented with a strong focus on accuracy
Proficient in numerical analysis and data interpretation
Capable of efficiently handling administrative tasks
Sr. Consultant, Client Success
What the Senior Consultant, Client Success does at Visa:
As a Client Success Senior Consultant, you will be leading Client Services operational engagement for Visa clients, serving as an operational/technical consultant for Money Movement Solutions products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.
The Senior Consultant is the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Senior Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments ecosystem
You will be accountable for supporting clients in the market for all products relating to Money Movement Solutions. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.
Money Movement Solutions at Visa:
Money Movement Solutions at Visa encompass a wide range of services designed to facilitate domestic and cross-border payments. These solutions include:
Money Movement Solutions at Visa:
Money Movement Solutions at Visa encompass a wide range of services designed to facilitate domestic and cross-border payments. These solutions include:
Domestic and Cross-Border Payments: Visa provides connectivity to payment networks and messaging services such as ACH, RTP, and RTGS, enabling seamless money movement across borders.
FX Options: Visa offers an extensive range of FX options with real-time rates, held quotes, forwards, and more.
Card, Account, and Wallet Solutions: Visa's solutions increase reach through a range of card, account, and wallet options, allowing clients to collect, convert, hold, and pay in multiple currencies from a single provider.
In this role, you are expected to:
Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, be the voice of the client.
Proactively notify clients regarding any widespread or business critical problems with the application, and leads internal and external recovery efforts of product and/or processing service interruptions.
Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
Coordinate internal resources to accomplish Visa and client objectives.
Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
Build and enhance positive working relationships with key clients and internal stakeholders.
Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.
Report customer project accomplishments and deliverables to senior management.
Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
Educate and train clients on best practices for Money Movement Solutions products.
Represent difficult and mildly complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.
Identify and implement opportunities to improve the client experience by streamlining operational processes.
Understand and support market strategies, develop and track account plans
Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
Why this is important to Visa
The Senior Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business in Vietnam by driving value to our clients through effective enablement and customer centric support.
Qualifications
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
Bachelor’s Degree in Computer Science, Technology or equivalent
Minimum 10+ years of experience in product/project management or product development in the payments industry
Functional Project management experience in a client facing role
Understanding of digital payments and web-based technology including HTML, web- based service APIs, JSON, XML, Swift MT/MX protocols
Working knowledge of core transaction processing (message routing, authorization, clearing & settlement)
Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists. Be able to communicate complex, technical concepts in a focused and well organized manner
Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities. Ability to work in the “grey area” where answers may not be known but need to be developed
Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
Organized self-starter, result oriented, and a passion for scaling new products
Expert knowledge of standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
Stakeholder management with a diplomatic approach and customer service focus, while possessing a collaborative teamwork spirit and proven abilities in organizational, conceptual, and logical problem solving
Customer and business focus with proven ability to establish productive working relationships with staff and management at all levels. Demonstrated ability to articulate complex technical terms or processes into business language
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at the working level
Excellent time management, organization, and planning skills
Excellent verbal, written, presentation and interpersonal skills are required.
What will also help:
A preferred candidate would have a broad operational experience relating to card, remittance and money movement solutions and be able to relate the operational needs of the client to their business drivers. They would be committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client’s needs. The ideal candidate would lead by example, taking accountability to organize across the company to deliver at the highest standard.
Demonstrated success in client relationship management
Senior Manager, Visa Commercial Solutions
What a Senior Manager, Visa Commercial Solutions does at Visa:
The Senior Manager is responsible for identifying, driving and implementing new revenues and expansion opportunities in Business penetration in Cross-Border and Domestic Business-to-Consumer or Business-to-SME disbursements (e.g., gig economy payouts, marketplace seller payouts, insurance claim payouts), Business-to-Business remittance (e.g. supply chain), and Consumer-to-Consumer remittance (e.g. overseas students, foreign workers), leveraging Visa Commercial card solutions..
This is a broad-reaching cross-functional role so organizational savvy and interpersonal skills are essential as the individual will collaborate with all areas of Visa (cross-product, marketing, corporate communications, pricing, finance, legal, regulatory teams, and more), as well as external technology companies, financial institutions, and fintech clients. Visa is looking for an individual that is leader in strategy, enablement, and business growth with a proven track record of success in fast-paced environments with demanding timelines.
Responsibilities include:
Develop short- and long-term go-to-market approach with our key local and regional clients to penetrate B2B commercial card payment flow.
Identify, structure and close deals with new prospects and upsell to current portfolio.
Identifying new revenue or capability augmentation opportunities for Visa through strong understanding of Visa objectives and offerings
Collaborating with account owners in Regional Hub, China and other markets to accelerate regional digital partner expansion into Hong Kong.
Understanding the partner’s strategies, priorities, needs and business processes, presenting strategic ideas on how Visa can accelerate and support their growth, impact their results.
Identifying new revenue or capability augmentation opportunities for Visa through strong understanding of Visa objectives and offerings
Why this is important to Visa
Visa Commercial Solutions are important new payment use cases that will contribute to Visa's ambitious growth target for Hong Kong. The individual will be in a unique position to shape & influence Visa’s approach and long-term strategy for this fast-growth segment.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week with a general guidepost of being in the office 50% of the time based on business needs.
Projects you will be a part of:
The role will (1) define go-to-market plan for Hong Kong by identifying target use cases, clients and maintaining a sales pipeline, (2) sell-in and implement relevant solutions with originators including both Financial Institutions and Fintechs, and (3) drive solution enablement through initiatives with ecosystem partners (acquirers, processors, treasury banks, payment platforms) in Hong Kong.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications:
Proven track record of planning, managing and closing a complex, competitive sales effort and managing deals from negotiation, to closing and through delivery
10 or more years of work experience in financial services and/or payments, with at least 9 years of track record in successfully selling commercial payment products / services to enterprises, fintechs, SMEs or financial institutions
Proven track record of selling-in complex, technical solutions by distilling client requirements, working around client's or solution s constraints, and proposing the right value proposition and product construct
Excellent problem-solving skills, demonstrating intellectual and analytical rigor in understanding commercial and technical issues
Able to independently lead and manage x-functional initiatives, with proven leadership success in influencing internal stakeholders
Demonstrated thought leadership and aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
Fluent in English, Cantonese and Mandarin
Bachelor's degree required MBA is a plus
Advisory Services Intern 2025
What else can you expect from the internship?
Own your career and personal growth! Sign up for projects, workshops, training courses and be at the forefront of emerging technologies by getting hands-on experience in AI, consulting, data visualization, and more!
We are more than a workplace! Join our intern socials and networking events, soak in the Life at Visa.
At Visa, we believe in the power of small steps to get you closer to where you want to go. Take your first step with Visa to powering payments and uplifting people.
Visa Consulting & Analytics
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.
Recruitment timeline
19 January 2025: Applications Close
February 2025: Phone Interview
March 2025: Interview Day
End March 2025: Offer Stage
Early June 2025 to August/ September 2025 (12 weeks duration): Internship Program
Qualifications:
Penultimate year undergraduate students who are available to work full-time for 12 weeks between May 2025 and August 2025
Legal authorization to work in Hong Kong - Visa will not sponsor applicants for work visas in connection with this position
Pursuing a degree in Business Administration, Business Analytics, Marketing, Marketing Analytics, Operations, Strategy, or a related field
Highly effective written and verbal communication skills including the ability to present with impact
Strong planning, organizational, analytical and problem-solving skills, capable of analyzing, synthesizing and reporting qualitative & quantitative information with excellent storytelling capabilities
Self-motivated, results-oriented strategic thinker who approaches any challenge with thoughtfulness, drive, and appropriate urgency
Collaborative team player with regional sensibilities and an empathetic outlook to work well with other markets and cultures around the world
Experience working in cross functional teams and in managing multiple complex projects simultaneously