Mail Room Supervisor

The work schedule for this position is: Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (four weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Duties: Under the supervision of the IPC, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating the Assistant Mailroom Supervisor and 6 Mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors. Sort and distributes mail, processes incoming diplomatic pouches, and prepare diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches. Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material. Provide guidance to all offices authorized to use DPO and pouch services. Tracks and is accountable for all funds issued to the mailroom. Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.  

Qualifications and Evaluations

EDUCATION: Successful completion of secondary school.

Requirements:

EXPERIENCE: Minimum of two years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required. 

JOB KNOWLEDGE: Thorough knowledge of standard office practices. Knowledge of Department of State Diplomatic Post Office and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier systems; good understanding of Mission's organization, function, personnel, and practices of the agencies to which mail service is provided. Familiarity with Consulate physical layout and locations of individual personnel. Have a basic understanding of the Vienna Conventions and other international treaties regarding diplomatic shipments. 

Evaluations:

LANGUAGE: Level 3 (Good Working Knowledge) Speaking/Reading/Writing English is required. Level 3 (Good Working Knowledge) Speaking/Reading/Writing Cantonese is required. (This may be tested.)

SKILLS AND ABILITIES: Must show ability to supervise and manage staff effectively. Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level. Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook). Must be willing to work flexible hours, if required. Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices. 

Qualifications:  All applicants under consideration will be required to pass medical and security certifications.    

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, national origin, age, disability, political affiliation, marital status, or sexual orientation. 

Benefits:  Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Hong Kong may receive a compensation package that include annual leave, sick leave, medical and life insurance, U.S. and local holidays, year-end bonus, and provident fund.  

How to Apply: 

All candidates must be able to obtain and hold a Local Security Certification clearance.  
To apply for this position, please go to https://hk.usconsulate.gov/consulate/jobs/ and visit our Electronic Recruitment Application (ERA) site. 

Required Documents:  Please provide the required documentation listed below with your application:

• Residency Permit

• Transcript/Academic Certificates

What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

Thank you for your application and your interest in working at the U.S. Mission in Hong Kong.