Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.

Piaget excels in everything that is rare, precious and exceptional.

Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

High Jewelry Executive

KEY RESULT AREAS AND MAIN RESPONSIBILITIES:

CRM

• VIP Appointment:

  • Provide assistance to all VIP appointments

  • Assure proper sales environments & packaging before appointments

  • VIP Appointment schedule updates

  • Lunch / Tea preparation or reservation arrangement

  • Product arrangement (from other boutique or overseas) and Product Information Preparation

  • Create HJ Team appointment list

• VIP Event:

  • Preparing & mailing Event / Routing invitation to VIPs

  • Product arrangement (extra supporting products from overseas)

  • Assist on Event rundown / sitting plan

  • Assistance to all VIP appointments

  • Coordinate with vendors supply on event float

• VIP Trip:

  • Propose special activities (e.g. restaurants, activities) to Sales Teams / different Boutique managers

  • Overseas trip itinerary & checklist

  • Collection book / Window book Preparation

  • Create and prepare VIP's  Individual program

  • Assist on product information (e.g. price, stone details & certificates)

  • VIP activities reservation, booking & managing

• Gifts / Others:

  • VIP Gift preparation and wrapping

  • Gift delivery arrangement

  • Coordinating with CRM department for gifting allocation

  • VIP Gift Inventory Summary updates

  • VIP Birthday / Anniversary bouquet ordering

  • VIP Celebration personalized arrangement

  • VIP Gift List update

  • Establish prospect list of different related selling materials for different VIPs

  • Catalogue / Collection Book mailing

  • Preparing VIP Seasonal Gift List

  • Assist to tailor made VIP Gift

  • VIP Festival Gift arrangement

  • Preparing CRM Spending Budgeting

• Outsource:

  • VIP treatment sourcing (e.g. special restaurants, cake shop, pastry shop, etc.)

  • New vendor sourcing (e.g. personalized gift, accessories, etc.) for VIP styling

  • Coordinating with different channel suppliers (e.g. restaurants, bakery) for VIP treatments

Product

• Product:

  • HJ set up Display at MO Boutique

  • Develop potential Jew / watch with Supply Chain for HJ Team upcoming appointments

  • HJ Team Reserve List Updates

  • Quality Check for requested products

  • Coordinating with Merchandising Department for VIP regular orders & special orders & request follow up

  • Assist on sales pieces from supply news & HJJ routing

  • Deliver appropriate Gemstones information to retails

• Repair

• Coordinating with CS for repairing

• Repair items delivery arrangement

• Coordinating with CS for VIP repair & quotation follow up

• QC for repaired items from CS

• Repair reports to Merchandising Department if defect found

• Sub-Constructor Repair Statement follow up

• Summarize VIP buying history for repair maintenance

Administrative

• Reports:

  • VIP follow up list updates

  • Updates HJ team sales pending

  • Preparing HJ Team UPT Sales Report

  • Preparing HJ Team Deposit Report

  • Preparing HJ Team CRM Spending report to CRM Department

  • Preparing Concur Reports for HJ Director

  • CDB information updates

  • Preparing HJ Team Sales Summary Review

  • Preparing HJ Team Sales Report & Analysis

• Sales Tools:

  • iPad information updates (e.g. new videos, product information)

  • Preparing new product information

  • Preparing customer presentation file (e.g. PowerPoint presentation)

  • POS / Packaging / Certificates follow up

  • Watch & Jewelry Price List updates

  • Preparing circle book / Novelty Book / SIHH window book for new collection

• Others:

  • Sold item / Art piece information preparation for premier VIPs

  • Courier arrangement

DIMENSIONS:

• Geographical area under responsibility: Hong Kong

• Number of point of sales: 3 internal boutiques

REQUIREMENT:

• University graduate

• At least 3 years working experience in secretarial and administration support in fields of marketing, merchandising, CRM, retail operation related ideally in luxury industry

• Fluent in spoken and written English and Chinese (Cantonese & Mandarin)

• Passion about High Jewelry

• Excellent Computer skills: Word, Excel and Power Point

• Good analysis skills with positive work attitude

• Detail focus, high autonomy and demonstrate a proactive approach

• Proactive in attaining market, customer and competitor knowledge

• Excellent organizational skill, prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner