Front Desk Officer

Your role:

• Welcome guests with a friendly demeanor and provide efficient check-in and check-out services.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Manage reservations and ensure accurate billing and payment processes.

• Coordinate with other hotel departments to meet guest needs effectively.

You should Have:

• At least 1 year of experience in the field is preferred, with less experience will also be considered

• Pleasant personality, customer-oriented with good communication and interpersonal skills

• Fluent in English, Cantonese, and Putonghua

• Willing to work on shift hours

Candidates with more experience will be considered as Senior Front Desk Officers.

Concierge Officer

Your role:

• Provide warm and personalized assistance to hotel guests, ensuring their needs are met with efficiency and care.

• Offer expert guidance on local attractions, dining options, and entertainment venues to enhance guests' stay experiences.

• Handle guest requests with attentiveness, such as making reservations, arranging transportation, and securing tickets for events.

• Maintain a comprehensive knowledge of the local area, staying updated on current events and activities. 

You should Have:

• At least 1 year of experience in the field is preferred, with less experience will also be considered

• Pleasant personality, customer-oriented with good communication and interpersonal skills

• Fluent in English, Cantonese, and Putonghua

• Willing to work on shift hours

• Fresh graduates are also consider

Staff Benefits:

• 5 Days Work

• 14 Days of Statutory Holiday

• 12 Days of Annual Leave

• Paid Birthday Leave

• Discretionary Bonus

• Free Meal

• Medical Scheme

• Dental Coverage

• Hospitalization Insurance

• Dining & Accommodation Discount

• On Job Training

• Staff Activities

Interested parties, please email your updated CV with your expected salary to Bonnie.LAM@accor.com.

We are a worldwide leader in Hotels, Tourism, and Services.

https://www.novotelhongkongcentury.com/

Hospitality is a Work of Heart

 All information collected will be kept strictly confidential and is for recruitment purposes only.