Guest Relations Manager

JOB RESPONSIBILITIES:

• Greets and establishes rapport with all Club members and provides any necessary assistance to them

• Serve as the main point of contact for Club members’ inquiries, feedback, and complaints, and work to resolve issues promptly and professionally

• Develop and implement guest service protocols and standards to ensure a consistently excellent member and guest experience

• Manage and lead the front desk team, including hiring, training, scheduling, and performance management

REQUIREMENT:

• Higher Diploma or above in Hospitality Management or other related disciplines

• Minimum 5 years of experience in similar capacity – previous experience from hotel or private membership club is preferred  

• Excellent communication, interpersonal, and problem-solving skills

• Strong organizational and multitasking abilities

• Proficient in using club management software and Microsoft Office suite

• Good spoken, written and reading ability in English, Cantonese and Mandarin

TO APPLY :

Hong Kong Football Club is an equal opportunity employer giving full consideration to all applicants regardless of race, color, religion, sex, age, disability or family status. Interested parties please send your resume with expected salary and date of availability to the Human Resources Department at hr@hkfc.com or WhatsApp at +852 6381 9095

HKFC would like to thank all applicants who are interested to join us. All personal data collected will only be used for recruitment purpose. If you are not being invited for an interview within 6 weeks, please consider your application unsuccessful. We will keep your profile for 6 months for future opportunities and will be destroyed after 6 months.