Eaton HK 逸東酒店(香港)招聘
About Eaton HK
Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.
We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.
SHARE YOUR PASSION, JOIN OUR TEAM!
展示你的才華及熱情，加入我們的團隊！
Looking for more than just a routine hotel job ?
Eaton HK is an award-winning hotel encouraging among all others, people from underrepresented groups to apply work with us – people of colour, people with a difference, women, LGBTQ+, artists, changemaker and more
想加入一個多元化的酒店工作？
Eaton HK不止是一間酒店，更是一個創意的文化平台。無論是來自弱勢社群、有色人種、女性、跨性別族群、藝術家及國際公民等等，我們都歡迎各位專業人士能夠運用各自的經驗及技能，協助我們實現共同使命。
Reservations Supervisor / Assistant Reservations Supervisor
JOB RESPONSIBILITIES:
Support Reservations Department to maximize revenue, efficiency and productivity
Implement room inventory control & selling strategies from Director of Revenue Management / Reservations Sales Manager
Ensure all kind of reservations requests, amendments and cancellations for different profiles are entered in PMS timely
Handle reservations, enquiries, answer emails and phone calls by providing excellent and professional service
Handle guest’s comments and complaints in related to Reservations issue effectively
Act as in-charge during weekend or public holiday and adjust rates according to room situation and suggestions from Revenue Team and Revenue Management System
Conduct on-the-job training of job tasks and service skills to newly joined Reservations team members
KNOWLEDGE & EXPERTISE:
Higher Diploma or above in Hotel Management or related discipline
Minimum 3 year relevant experience in hospitality industry
Knowledge of hotel reservations practice, standards and procedures
Proficiency in Computer Operation and knowledge in MS Office
Sound knowledge of property management system with experience in using ‘Shiji-SEP‘ preferably
A good team player with strong communication and interpersonal skills
Excellent command of both spoken and written English, Chinese and Putonghua
Candidates with less experience will be considered as Assistant Reservations Supervisor
BENEFITS:
5-day work week
Discretionary bonus
Medical insurance
Dental insurance
Life insurance
Marriage leave, compassionate leave
Free duty meals
Staff discount on F&B and banquet
Complimentary overseas accommodation
Education allowance
Interested candidates please submit your application via Apply Now or send your resume to hrhk@eatonworkshop.com. As selection would only base on candidate's qualification & experience, no photo is required.
For more information on Eaton HK, please visit www.eatonworkshop.com.
(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)