The West Kowloon Cultural District Authority 西九文化區管理局招聘 (5月份截止)

Membership Officer

Closing Date: 20-05-2024

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

Reporting to the Senior Manager of the Membership team, the Membership Officer will be responsible for spearheading communication strategies to enhance member engagement and retention. The role will involve collaborating with internal teams to create and execute marketing campaigns, coordinating membership events, developing marketing materials, and overseeing various public channels to ensure a seamless member experience. With a focus on communication, coordination, and member satisfaction, the Membership Officer will play a crucial role in driving the success of the membership program through effective engagement and innovative communication initiatives.

You will be responsible for:

• assisting to develop membership and marketing communication collaterals that involve copywriting, layout design, printing and production;

• collaborating with internal teams to executive projects aimed at enhancing the membership experience and engagement. This includes coordinating eDM and marketing campaigns to promote M+ membership and revenue driving initiatives;

• assisting and coordinating membership events to drive member retention & engagement;

• assisting the development and maintenance of the M+ and WKCD websites to ensure they are kept up-to-date;

• providing administrative/operational support to the membership team, which included data entry, record keeping, payment request and other administrative tasks;

• utilizing CRM system to retrieve data and prepare reports as needed;

• assist to monitor budget and expenses related to membership operations and marketing efforts; and

• performing any additional duties as assigned by the supervisor to assist and enhance the membership program.

You should: 

• possess a recognised university degree in hospitality, tourism, sales & marketing, or related field;

• have 2 years of experience in marketing and communications, membership management, events coordination, or content management;

• have some experience or knowledge in managing CRM systems will be an advantage;

• be proficient in written and spoken English and Chinese;

• have excellent interpersonal and communication skills; and

• be able to work independently, demonstrate a strong sense of responsibility, detail-minded, and enthusiastic.

Administration Officer, Venue Operations (Performing Arts)

Closing Date: 17-05-2024

(This is a fixed-term contract position 4-months with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• rendering administrative support to Venue Operations team in coordination with other internal teams within Performing Arts Division, across other Divisions/Departments of the Authority, as well as external working partners;

• coordinating with vendors to obtain quotations, arrange goods delivery or services for the team;

• providing support in procurement such as data input, registration into the system, issuing Purchase Order and invoice settlement;

• budgeting and monthly forecast exercise for the team;

• managing schedule of management team and coordinating team meetings;

• liaising with other Divisions/Departments on administration matters, such as office infrastructure and supplies; and

• rendering administrative support to Venue Sales team such as handling general hirer enquiries, issuing service order and obtain booking evaluation from hirers.

You should:

• possess a recognised university degree or equivalent;

• have 3 to 4 years solid administrative experience, preferably in statutory bodies or non-profit making organisations;

• show strong interest in performing arts venue operations;

• have practical working experience and knowledge in handling administrative duties in arts and cultural field;

• have good organisational and planning skills with high attention to details;

• be self-motivated and able to work independently to provide quality, timely support and delivery;

• demonstrate good interpersonal, communication skills with multi-tasking ability and strong adaptability;

• be required to work for irregular hours when necessary;

• possess proficiency in Microsoft Word, Excel, PowerPoint and Outlook; and

• have good oral and written communication skills in English and Chinese.

Human Resources Officer

Closing Date: 17-05-2024

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• supporting hiring managers and talent acquisition team in resourcing activities, exploring new recruitment channels, conducting market research and benchmark, preparing salary proposals, handling offer and negotiations;

• upkeeping accurate employment records and assisting in compiling HR related statistics and reports;

• assisting in developing, updating and implementing HR policies and procedures

• supporting the execution of human resources initiative including but not limited to job fairs, career expo, HR awards and etc.;

• contributing to the enhancement of HR operational effectiveness and enrichment of employees’ experience; and

• participating in ad hoc HR projects and undertaking any other duties as assigned by the Authority.

You should:            

• possess a recognised university degree preferably in Human Resources Management, Business Administration or other relevant disciplines;

• have around 3 years of all-rounded HR generalist experience, preferably with sizable organisations;

• demonstrate good knowledge of HK Employment Ordinance and other HR related regulations;

• be a good team player who is detail minded, flexible, proactive with positive thinking;

• possess good communication, analytical, problem-solving and project management skills and able to manage multiple tasks and prioritise effectively;

• be proficiency in MS Office (such as MS Word, Excel, PowerPoint, Microsoft Form and Acrobat); and  

• possess excellent command of written and spoken English and Chinese.

Accounting Officer

Closing Date: 17-05-2024

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• supporting the revenue cycle operation, including billing, possessing receipts, daily business receipts reconciliation and updating to the financial system on a timely basis;

• providing various income and expense analyses, including key performance indicators;

• processing payment requests and preparing journal vouchers in a timely and efficient manner;

• assisting in month-end closing tasks and preparing financial schedules;

• assist internal audit and external audit issues;

• providing support to the finance team in its operations, and

• handling other administrative work, including copying, filing and document management.

You should:

• possess a recognised university degree in Finance, Accounting, Business or equivalent and preferably in the course of pursuing a professional accounting qualification;

• have at least 2 years of relevant working experience in financial or management accounting work, preferably in a major performing arts and cultural organization;

• have good interpersonal skills and strong sense of responsibility;

• have excellent skills in using financial / accounting applications and computerised accounting systems (preferably Oracle); and

• be proficient in written and spoken English and Chinese.

Visitor Services Officer, M+ Museum

Closing Date: 16-05-2024

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;

• managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;

• delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;

• handling and following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;

• supporting artwork protection and ensuring visitors are following the house rules;

• working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;

• supporting crowd management and control in large scale event;

• assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;

• ensuring the team is complying with institutional health and safety guidelines; and

• performing other ad hoc duties as and when reasonably direct by supervisor.

You should:

• possess higher diploma or above in any disciplines;

• have preferably 3 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;

• possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;

• be a good team player with the ability to multi-task in a fast-paced and dynamic environment;

• demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;

• have good organizational, planning and administrative skills;

• possess First Aid and AED qualification are an advantage;

• be proficient in MS Office including Word, Excel and Powerpoint;

• have excellent oral and written communication skills in English and Chinese; and

• require working on weekend and public holiday and occasional evening works according to the duty roster assigned.

Data Engineer (Data and Analytics)

Closing Date: 17-05-2024

You will be responsible for:

• managing the transformation of the Enterprise System Integration Platform for the Authority, you will be responsible for designing and maintaining data integration solutions to enhance the Authority's system integration capabilities;

• leading the enhancement project of the platform, working closely with cross-functional teams to understand requirements and develop data integration solutions;

• designing scalable and efficient data pipelines to integrate various systems, including internal databases, third-party APIs, and external data providers, ensuring smooth data flow and synchronisation;

• managing relationships with external vendors, including coordinating project activities, monitoring deliverables, and conducting regular status meetings to ensure successful execution;

• investigating and analysing data integration processes, identifying and resolving performance issues, data inconsistencies, and system failures;

• establishing data governance practices and ensure data integrity, consistency, and reliability;

• maintaining project documentation, including technical specifications, data mappings, and integration workflows to enhance the efficient use of data services; and

• staying updated on emerging technologies related to data integration and cloud technologies, making recommendations for improvements and innovations.

You should:

• possess a recognised university degree or above in Computer Science, Data Engineer, Big Data Analytics, or equivalent;

• have at least 5 years of experience managing Enterprise System Integration Platforms, including integration with on-premises and cloud-based systems.

• have strong expertise in Azure cloud platform, including Azure Data Factory, Azure Logic Apps, and Azure Integration Services

• have knowledge of data modelling, ETL processes, and data warehousing concepts.

• have strong problem-solving skills, with the ability to address complex data integration challenges.

• have experience with data security and privacy practices, including data encryption, access controls, and compliance with applicable regulations.

• have experience in data governance and data quality management, such as data catalog, data operating models and standardised operating procedures.

• have excellent communication and collaboration skills to effectively work with technical and non-technical stakeholders.

• familiarity with vendor management principles, including performance monitoring and issue resolution.

• be proficient in written and spoken English and Chinese.

• possess relevant certifications such as Azure Data Engineer, Azure AI Engineer, AWS Cloud Data Engineer, or AWS Machine Learning Engineer are highly desirable; and

• be proficient in written and spoken English and Chinese.

---

🔻MORE JOBS 更多最新招聘