Sotheby's Hong Kong Ltd 蘇富比(香港)招聘
Boutique Manager
The Role
The Boutique Manager is responsible for leading and motivating the store team to achieve the sales targets defined by the management, providing best-in-class client experience, building trusted and long-lasting relationship with customers, and finally cultivating a spirit of ultra-luxury hospitality within a cross-category products environment.
RESPONSBILITIES
Salon Growth & Performance Management (including Business Development)
Budget: fully responsible for achieving the sales targets defined for the year
Propose, define, and monitor the implementation of a strategic and dynamic action plan to achieve the Salon sales targets & relevant KPIs
Proactively identify new business opportunities, aiming at generating additional traffic to the store and leading to top line results
Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events and ect.)
Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements
Be aware of the surrounding luxury competitive environment, its dynamics and market trends
Build a solid database of local and international HNWI
Luxury Hospitality & Retail Excellence
Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients
Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience
Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience
Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission
Operations & Inventory Management
Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store)
Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times
Monitor the Salon expenses within budget guidelines
Ensure that the store respects high standards of cleanliness and presentation
Plan monthly roster/shifts and resources allocation
Marketing, Events & Visual Merchandising
Collaborate with Sotheby’s peers (marketing, store design & local office teams) in the execution of the marketing and Visual Merchandising activities
Responsible for implementing and updating the Visual Merchandising of Sotheby’s: display of products, windows and signage exposure, ad-hoc thematic, digital content
Team Management & People Development
Promote a positive, cooperative, and professional work environment that foster trust, integrity, and respect
Coach, train, motivate and lead the team by example with high performance standards
Drives growth and people development plan: set performance targets for team and individuals with relevant KPIs, perform regular follow up and one-to-one meeting, as well as annual performance review
Conduct daily briefing and develop a client-oriented approach with regular role plays
Identify and plan team’s training requirements
IDEAL EXPERIENCE & COMPETENCIES
Minimum 3-5 years of similar manager roles in the field of Luxury watches & jewellery or fashion
Experience in new store opening planning and execution
High standards of client services and luxury hospitality
At ease in engaging, networking and selling to high-net-worth clients: good understanding of their consumer behaviour
Existing local client base would be a plus
General knowledge on luxury products and industry trends is a must
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy while respecting deadlines
Customer oriented, strong collaborative spirit, and excellent communication skills
Team player able to work effectively both individually and within a collaborative organization
MS office and Computer literacy
Fluent in Cantonese, Mandarin & very good proficiency in English
Boutique (Sales) Supervisor
The Role
As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Salon Manager in complying with all companies’ policies and procedures.
RESPONSBILITIES:
You will co-lead and assist the Salon Manager to support the sales team
Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.
Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building
Partner with the Boutique Manager and the local marketing team to develop a plan to support events
Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
Be aware of the surrounding luxury competitive environment, its dynamics and market trends
IDEAL EXPERIENCE & COMPETENCIES
Minimum 3-5 years of sales experience in the field of Luxury Retail or Hospitality
Experience in new store opening
High standards of client services and luxury hospitality
At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
General knowledge of luxury products, particularly luxury watches, handbags or fine jewlery
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
Customer oriented, strong collaborative spirit, and excellent communication skills
Able to work retail hours including weekends
MS office and Computer literacy
Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus
Client (Sales) Advisor, Luxury Handbags and Accessories
The Role
As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Salon Manager in complying with all companies’ policies and procedures.
RESPONSBILITIES
Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.
Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building
Partner with the Boutique Manager and the local marketing team to develop a plan to support events
Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
Be aware of the surrounding luxury competitive environment, its dynamics and market trends
IDEAL EXPERIENCE & COMPETENCIES
Minimum 2-5 years of sales experience in the field of Luxury Retail or Hospitality
Experience in new store opening
High standards of client services and luxury hospitality
At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
General knowledge of luxury products or luxury handbags & accessories
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
Customer oriented, strong collaborative spirit, and excellent communication skills
Able to work retail hours including weekends
MS office and Computer literacy
Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus
Client (Sales) Advisor, Watches & Jewelry
The Role
As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Salon Manager in complying with all companies’ policies and procedures.
RESPONSBILITIES
Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.
Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building
Partner with the Boutique Manager and the local marketing team to develop a plan to support events
Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
Be aware of the surrounding luxury competitive environment, its dynamics and market trends
IDEAL EXPERIENCE & COMPETENCIES
Minimum 2-5 years of sales experience in the field of Luxury Retail or Hospitality
Experience in new store opening
High standards of client services and luxury hospitality
At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
General knowledge of luxury products or luxury watches and fine jewelry
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
Customer oriented, strong collaborative spirit, and excellent communication skills
Able to work retail hours including weekends
MS office and Computer literacy
Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus